Information Governance Officer – AR

Location: Greater Manchester
Contract: Temporary, approximately 1–2 months
Department: Legal Services / Governance & Scrutiny
Grade: Grade 6

About the Role

GMCA is seeking an experienced Information Governance Officer to provide temporary support to its Information Governance team. The successful candidate will help manage and progress Freedom of Information (FOI) requests, data protection requests and other information governance administration.

This role requires someone with a strong understanding of relevant legislation, excellent organisational skills and the ability to process requests efficiently using the Civica system. The ideal candidate will be able to hit the ground running, ensuring requests are logged accurately, monitored and progressed within statutory deadlines.

Key Responsibilities

• Log, process and track information requests using the Civica system.
• Coordinate and progress Freedom of Information (FOI) requests and Environmental Information Regulations (EIR) requests.
• Support the management of Subject Access Requests (SARs) and other data protection requests.
• Liaise with internal departments to obtain information and chase outstanding responses.
• Monitor statutory deadlines and ensure requests are progressed promptly.
• Maintain accurate records, update case management systems and produce reports where required.
• Provide guidance to colleagues on information governance, confidentiality and legislative requirements.
• Ensure information is handled securely and in accordance with relevant policies and procedures.
• Support the maintenance of information governance processes and documentation.

Essential Requirements

• Previous experience in information governance, FOI processing or information rights.
• Experience using Civica to process and manage information requests.
• Good understanding of the Freedom of Information Act 2000 and Environmental Information Regulations 2004.
• Knowledge of the Data Protection Act 2018, UK GDPR and Subject Access Requests.
• Strong administrative, organisational and record-keeping skills.
• Ability to manage competing priorities and meet strict deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and liaise effectively with colleagues across the organisation.
• A professional approach to confidentiality and handling sensitive information.

Desirable Experience

• Previous experience working within a local authority or public sector organisation.
• Experience producing reports and identifying improvements to information governance processes.
• Experience supporting policies, procedures and guidance relating to information management.

The Ideal Candidate

The ideal candidate will be organised, detail-oriented and confident managing information requests in a busy environment. They will have practical experience using Civica, a solid understanding of relevant legislation and the ability to progress requests quickly with minimal supervision.

Please note: This is a short-term assignment, so candidates must be able to work efficiently and make an immediate contribution to the team.