Strategic Key Account Manager

Strategic Key Account Manager

Location: Hybrid – Flexible (Manchester base; South-East or Midlands considered)
Salary: Up to £70,000 basic + Bonus + Car Allowance
Job Type: Permanent 

About the Role

Are you an experienced Strategic Key Account Manager looking for your next opportunity?

Technical Resources is partnering with a major Fire & Security engineering business that delivers enterprise fire and security solutions to clients across the blue-chip commercial, banking, and healthcare sectors to hire a Strategic Key Account Manager. In this role, you will be responsible for managing and growing a high-value national client account, holding full P&L accountability while ensuring consistently high standards of service delivery across a complex, multi-site contract.

This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality fire and security solutions across UK projects.

Key Responsibilities

Key Account Ownership: Take full strategic and commercial ownership of a major national customer account, managing and developing a robust £10–14m P&L.
Service Delivery Management: Ensure all contractual obligations are met across PPM, reactive call-outs, small works, and remedial programmes, maintaining the highest standards of quality throughout.
Client Relationship Management: Chair regular customer review meetings to assess contractual performance, report against agreed KPIs, and identify opportunities for account growth.
Team Leadership: Manage, develop, and support a team of up to eight personnel, including Field Engineers, Designers, and Administrative staff.
Quality & Compliance: Ensure full adherence to all relevant legal and regulatory requirements, including applicable fire and security standards such as BS 5839 and NSI/BAFE frameworks.

Experience & Qualifications Required

Essential:

Experience: Proven background as a Strategic Key Account Manager or Senior Account Manager within the Fire & Security industry, with specific experience managing nationwide accounts.
Commercial Skills: Demonstrable track record of growing key accounts, maximising profitability, and holding direct P&L responsibility on high-value contracts.
Project/Operational Scope: Experience overseeing the delivery of PPM, reactive maintenance, and small works programmes across complex, multi-site commercial environments.
People Management: Prior experience managing and developing small to medium-sized teams, including both technical and support staff.
Soft Skills: Strong client-facing communication, stakeholder management, and the ability to drive service improvement through collaborative working.
Mobility & Eligibility: Right to Work in the UK; flexibility to travel nationally as required by the account.

Desirable:

Sector Background: Prior exposure to blue-chip commercial, banking, or healthcare sector clients within a fire and security or M&E service environment.
Certifications: FIA membership, NSI knowledge, or equivalent industry-recognised qualifications.

What We Offer

Competitive Base Salary: Up to £70,000 basic
Benefits Package: Bonus scheme, car allowance, pension scheme, and a flexible hybrid working arrangement with location flexibility across the UK.
Clear career progression within a growing global sector.

How to Apply

To apply for this Strategic Key Account Manager position, please submit an up-to-date CV.

Note: Applicants must have the Right to Work in the UK at the time of application.

About Technical Resources: Technical Resources are market leaders in Fire & Security and Telecoms recruitment.