Pass Team Admin Officer

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Corporate Services Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The group is comprised of different teams and professional functions, including Commercial, Communications, Finance, People, Portfolio and Project Delivery, Private Office, Security, Estates and Information.

Job description

The Pass Team is looking for a motivated and customer-focused Administrative Officer (AO) to support the delivery of secure pass and access control services at 2 Marsham Street (2MS). Working as part of a busy operational team, you will be responsible for issuing Home Office passes, processing access requests, and providing a professional front-line service to staff, contractors and visitors.

This is an excellent opportunity for someone who enjoys working with people, providing excellent customer service, and ensuring processes are completed accurately and securely.

Responsibilities

Duties include but are not limited to:

• Processing pass applications, renewals, replacements and returns in line with Home Office security policies and procedures.
• Providing a professional face-to-face service at the pass office counter, assisting staff, contractors and visitors with pass-related enquiries.
• Managing and responding to enquiries received through shared mailboxes, ensuring requests are completed accurately and within agreed timescales.
• Carrying out identity and document checks to support the pass issuance process and maintain accurate records.
• Supporting the management of access control permissions, ensuring requests are appropriately authorised and processed.
• Handling sensitive personal and security-related information confidentially and in accordance with data protection requirements.
• Assisting with routine administrative tasks, reporting requirements and the maintenance of operational records.
• Working collaboratively with colleagues, Local Security Officers, Facilities Management and other stakeholders to support the delivery of a secure and efficient service.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Please note remote or hybrid working is not available due to the nature of duties.

Training

Training on Home Office access control systems will be provided.

Person specification

Essential criteria

You must be able to demonstrate:

• Excellent customer service and communication skills, both written and verbal.
• Strong organisational skills with the ability to manage competing priorities in a busy environment.
• Good attention to detail and the ability to follow established processes accurately.
• The ability to work effectively as part of a team and use initiative when required.
• Experience using Microsoft Office applications, including Outlook, Word and Excel.
• The ability to handle sensitive information with discretion and maintain confidentiality.

Desirable criteria

• Experience in an administrative, customer service or operational role.
• Experience working within a security, access control or pass administration environment.
• Knowledge of access control systems or identity credentialing processes.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the Civil Service Judgement Test.

1. Online Test – by 22nd October 2026.

If you successfully pass the Judgement Test, you will be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test will be available when you are invited to take the test. The online test is accessed via the Civil Service Jobs website.

Please note you cannot complete the test on a mobile phone or tablet.

Following successful completion of your test, you will then be asked to complete the full application form.

2. Application – by 22nd October 2026.

As part of the application process, you will be asked to complete:

• a CV.
• Personal Statement (maximum 500 words).
• Evidence of the Behaviour Making Effective Decisions (maximum of 250 words).

Your CV should consist of your career history, qualifications, and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

3. Sift – 26th October 2026.

The sift will be held on the Personal Statement, CV, and the Behaviour Making Effective Decisions.

Should a high volume of applications be received, an initial sift w