Sales Support Supervisor

Brook Street Recruitment is currently working on behalf of a leading commercial vehicle business to recruit a Sales Support Supervisor.

Role Overview
Reporting to the General Manager, this is a key aftersales support position responsible for overseeing efficient sales order processing, accurate delivery coordination, and providing dependable support to the sales team. The successful candidate will act as a central link between customers, sales, logistics, and procurement, ensuring seamless operations and a high standard of customer satisfaction.

Key Responsibilities

• Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on-time delivery
• Coordinate all sales support and order processing functions across the business
• Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
• Liaise with depot parts teams to schedule and track deliveries
• Monitor order progress and provide proactive updates to customers and sales representatives
• Support the sales team with quotations, pricing, and product availability queries
• Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
• Maintain up-to-date product, pricing, and inventory data within internal systems
• Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
• Assist with the implementation of sales promotions and special offers relating to parts and accessories
• Contribute to the development of the product range by identifying new opportunities and monitoring market trends
• Undertake additional duties as required in line with the role

Candidate Requirements

• Previous supervisory or team leadership experience is highly desirable
• Proven experience in a sales support and customer service environment is essential
• Understanding of field-based sales operations
• Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
• Demonstrable commercial awareness and analytical ability
• Confident decision-maker with strong negotiation skills
• Excellent communication skills, with the ability to build credibility at all levels
• Experience coordinating across multiple departments
• Proactive, flexible, and methodical approach to work
• High level of accuracy and attention to detail
• Self-motivated, with the ability to work under pressure and adapt to changing priorities
• Strong time management skills and ability to work independently
• Experience producing operational reports and using data to drive decisions
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel
• Full, valid driving licence

Hours of Work
This is a full-time role, working 40 hours per week, Monday to Friday, 08:30 - 17:00. Flexibility may be required outside of these hours to support business needs.

How to Apply
Please submit your CV via the application link

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.