Service Administrator

Service Administrator

Location: Droitwich
Job Type: Permanent 
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Salary: £24,794 per annum 

 

About the Company

Our client is a well-established and growing business within their field. Due to continued demand, they are looking to recruit an organised and customer-focused Service Administrator to join their busy team in Droitwich.

 

The Role

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys providing exceptional customer service. You will play a key role in supporting the Service Team, coordinating engineer activities, managing customer enquiries, and ensuring service requests are processed efficiently.

 

Key Responsibilities

• Providing administrative support to the Service Team on a daily basis
  
  
• Handling customer enquiries via telephone and email
  
  
• Scheduling and coordinating service visits and engineer appointments
  
  
• Updating customer records and maintaining accurate internal systems
  
  
• Raising and processing service requests and work orders
  
  
• Liaising with engineers, customers, and internal departments
  
  
• Monitoring outstanding jobs and ensuring timely follow-ups
  
  
• Preparing service documentation, reports, and paperwork
  
  
• Processing invoices and supporting general accounts administration
  
  
• Keeping customers informed on the progress of service requests
  
  
• Ensuring all information is recorded accurately and efficiently
  
  
• Supporting the wider team with general office administration duties
  
  

About You

To be successful in this role, you will have:

• Previous experience within administration, customer service, or a role involving the management of a large client base
  
  
• Excellent attention to detail and accuracy
  
  
• Strong organisational and time-management skills
  
  
• Confident communication skills, both over the phone and via email
  
  
• Good IT skills, including Microsoft Office applications
  
  
• The ability to work effectively in a busy and varied environment
  
  
• A proactive and professional approach to work
  
  

 

What's on Offer?

• Full-time Monday to Friday working hours
  
  
• Friendly and supportive team environment
  
  
• Opportunity to gain experience within a well-established business
  
  
• Competitive annual salary of £24,794
  
  

 

If you are an experienced Administrator looking for your next opportunity and enjoy working in a customer-focused environment, we'd love to hear from you. Apply today!