Receptionist

Receptionist
Location: London (EC1V 4RW)
£14.91 per hour | 37 hours per week | Office based

Additional information:
* You must be willing to complete security and identity checks prior to starting.

Are you at your best when you're the calm first point of contact? Our Client is hiring a Receptionist to bring professionalism, care and confidence to a busy, people-facing environment within the Probation Service in HMPPS. You'll help visitors and callers feel welcomed, while also supporting essential day-to-day office operations.
What you'll be doing:
* Acting as the first point of contact for visitors, telephone callers and email enquiries-greeting people professionally face-to-face, via phone and through email
* Logging arrivals/departures, notifying the right staff member, and issuing visitor passes/security fobs as required
* Handling basic enquiries about Probation Service support (referring more detailed matters to the appropriate manager)
* Using tact and situational awareness to diffuse potentially challenging situations and recognising safeguarding/risk concerns early
* Supporting building logistics, including mail handling, ordering stationery/PPE, meeting room preparation, deliveries, and room/hot desk/car parking bookings
* Supporting day-to-day petty cash and travel warrants processes for people on probation
* Helping maintain health, safety and security-acting as key holder, monitoring systems such as CCTV, supporting alarm testing/evacuation measures, and escalating faults/maintenance issues
* Providing confidential administrative support when needed, including filing, scanning/archiving sensitive information, and updating records
What you'll bring:
* Strong verbal and written communication skills, with a professional, reassuring manner
* Proven Microsoft Office proficiency (including across the full range of applications)
* The ability to stay composed in a fast-moving, potentially high-pressure environment
* A commitment to diversity and anti-discriminatory practice
* Confidence handling sensitive/confidential information in line with service policy
* Flexibility for core hours that may include regular unsocial hours (evenings and/or weekends) based on business need
If you're looking for meaningful work, where your attention to detail genuinely matters, we'd love to hear from you. Apply now to join Our Client as their Receptionist in London.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.