Helpdesk Administrator

Helpdesk Administrator Location: West Malling, Kent Salary: £28,000 Hours: Monday to Friday About the Role An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling. Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. Duties & Responsibilities • Log and manage reactive maintenance requests through the CAFM system • Allocate jobs to engineers and subcontractors • Monitor work orders to ensure service level agreements (SLAs) are achieved • Liaise with clients, engineers, and suppliers to provide updates on outstanding works • Raise purchase orders and process relevant documentation • Maintain accurate records and update internal systems • Support the wider operations team with administrative duties • Produce reports and assist with general office administration About You • Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role • Experience within the Facilities Management industry is highly desirable • Excellent organisational skills with the ability to manage multiple tasks • Strong communication skills and a professional telephone manner • Confident using Microsoft Office and CAFM systems • Able to work well under pressure in a fast-paced environment • A positive, proactive attitude with excellent attention to detail What's on Offer • Salary paying £28,000 • Monday to Friday working hours • Opportunity to join a growing and ambitious Facilities Management business • Supportive team environment • Ongoing training and career development • Genuine opportunities for progression as the business continues to grow