Helpdesk Analyst
Matchtech · Hampshire, England
Helpdesk Analyst at Matchtech, based in Hampshire, England. This is a permanent role.
- Salary
- Competitive
- Location
- Hampshire, England
- Contract
- Permanent
- Posted
- 23 hours ago
- Closes
- 20 Dec 2026
- Sector
- IT Support
Reference 610589
About the role
Key Responsibilities:
You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excelllence.
Job Requirements:
- Strong troubleshooting and problem-solving skills
- Excellent communication abilities
- Ability to manage and prioritise multiple tasks
- Familiarity with retail sector IT systems (an advantage)
- Capability to work on a rotating shift schedule, including weekends
Reference: 610589 · Posted 23 hours ago · Closes 20 Dec 2026 · Listed via Matchtech
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