Customer Care Coordinator

Customer Care Coordinator
12-Month Fixed-Term Contract
Location: Solihull (Office Based)
Hours: Monday to Friday, 8:00am - 4:00pm
Salary: £24,500 - £28,000 per annum, depending on experience

Pertemps is recruiting on behalf of a successful and growing organisation seeking a Customer Care Coordinator to join its team on a 12-month fixed-term contract.

This is an excellent opportunity for a customer-focused individual with strong organisational and communication skills to play a key role in delivering an efficient aftercare and customer support service. Acting as a central point of contact, the successful candidate will coordinate customer enquiries, arrange remedial works, liaise with operational teams and contractors, and ensure issues are resolved in a timely and professional manner. 

Key Responsibilities
•    Managing customer enquiries and reported issues from initial contact through to completion.
•    Coordinating repair and remedial works with operational teams, subcontractors and site personnel.
•    Maintaining regular communication with customers, providing updates on progress and expected completion times.
•    Monitoring ongoing cases and ensuring actions are completed within agreed timescales.
•    Supporting the scheduling and allocation of field-based operatives.
•    Building and maintaining positive relationships with customers, clients and internal stakeholders.
•    Escalating complaints, concerns or complex issues to management when appropriate.
•    Producing and maintaining reports relating to outstanding works and customer service performance.
•    Assisting with invoicing and administration relating to chargeable works.
•    Liaising with commercial and operational teams to resolve queries and ensure effective service delivery.
•    Ensuring all records, systems and documentation are maintained accurately and up to date.

About You
The ideal candidate will have:
•    Previous experience within a customer service, customer care, coordination or administrative role.
•    Excellent communication skills, both written and verbal.
•    The ability to manage multiple priorities in a fast-paced environment.
•    Strong organisational skills and a proactive approach to problem-solving.
•    Experience handling customer concerns and delivering a high level of service.
•    Good IT skills, including Microsoft Word and Excel.
•    A professional and confident telephone manner.
•    The ability to remain calm and focused when dealing with challenging situations.

This role would suit a highly organised and customer-focused professional who enjoys coordinating activities, building relationships and ensuring customers receive an excellent level of service throughout their journey.