Project Support Officer

Job summary

The role:

This role will be responsible for supporting the delivery of regulatory projects and programmes. It enables the smooth running of projects and programme supporting the project delivery team through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf

You will work closely with the priority project and programmes teams and working groups as well as wider colleagues across the Commission to ensure that we have effective oversight and monitoring of priority project activity and that we have a consistent drumbeat rhythm across the organisation

You will manage your own workload with the guidance and support of your line manager and prioritise tasks to ensure key project timelines are met specific work requirements.

Job description

Your responsibilities:

• Responsible for supporting the overall management and coordination of the project or programme. You will work closely with project leads to ensure that projects are set up effectively and have accurate plans documentation.
• Manage project controls, reporting to the Project Lead about the project status.
• Develop project performance reports assisting in the management and tracking of plans, risk and coordination of workstreams.
• Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
• Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
• Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
• Make recommendations on resource requirements to the Senior Project Manager/Programme manager (as appropriate).
• Support the wider team with learning and development to embed good delivery and practice.
• Follow the Gambling Commission’s portfolio and project delivery frameworks and contributing towards its continuous improvement.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

Person specification

What we’re looking for:

Essential criteria:

• Experience of working in a project/programme environment.
• Experience of stakeholder management and engagement at all levels (internal and external).
• Excellent written and verbal communication skills that is clear and concise.
• Proven ability to identify risks and issues and to escalate quickly whilst proposing solutions.
• A solution orientated mindset with the ability to work at pace and cope with ambiguity.
• Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines

Desirable criteria:

• Relevant project management qualification (APM, Prince 2, Agile)
• Knowledge of Government Functional Standard for Project Delivery
• Previous experience working in a Regulatory or Governmental organisation.

Benefits

Alongside your salary of £35,000, Gambling Commission contributes £10,139 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of an interview consisting of competency and technical questions. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on Sunday 27th September 2026.

Interviews are expected to be held week commencing Monday 5th October 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free f