Admin Officer

Admin Officer
Location: Stoke-on-Trent ST1-2QB Monday-Friday 9am-5pm Pay rate £12.86ph

If you enjoy supporting people through important moments, this is a role where your clarity, professionalism and calm approach really matter. You'll provide practical administrative and customer service support to help enable access to justice-through face-to-face conversations, phone contact and written correspondence.

What you'll be doing:
* Prepare, facilitate and complete administrative tasks linked to hearing support
* Support users and stakeholders by responding to queries through face to face, incoming/outbound calls, and correspondence in a range of formats
* Use service scripts and knowledge articles to signpost to the right support and provide clear, specific information (including for users with complex needs)
* Follow complaints policies and procedures, helping prevent escalation with timely responses and updating records as required
* Process work via standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
* Support jury service tasks (selection, deferral, reassignment, attendance tracking) plus processing related expenses and court fees
* Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
* Support enforcement procedures, including financial assessments, fine collection assistance and basic statistical/financial reporting
* Contribute to health and safety operations (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)

What you'll bring:
* Strong customer service focus, with confidence communicating clearly and consistently
* Ability to handle sensitive information accurately and follow procedures
* A proactive, organised approach-comfortable working to targets and maintaining service standards
* Reassurance-giving communication skills when supporting users with complex needs
* Willingness to follow policies and escalate appropriately when required

Additional information:
* You'll also support operational needs including diary coordination and administrative tasks as locally required
If you're ready to make a real difference through great service and dependable administration, we'd love to hear from you. Apply now to join a role where your contribution helps keep justice moving in Stoke-on-Trent. .

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.