Admin Officer - Feltham

Administrative Officer (AO) - HMCTS
Location: Feltham, TW14 0LS
Working Days / Hours: Monday to Friday, 37 hours per week
Working Pattern: Office-based
Pay Rate: £15.59 per hour
Level of Clearance Required: Basic Clearance
Length of Assignment: 6 Months
Hiring for a reputed client, this is a vital front-line administrative role that helps keep court and tribunal processes moving smoothly. You'll be part of a team that values customer service, continuous improvement, and doing things "right first time" for the public.
What you'll be doing:
* Prepare papers, files and documentation for courts, tribunals, hearings and meetings
* Produce standard letters and correspondence, minutes, notes, reports and submissions in line with guidelines
* Maintain and update records on an in-house computer system, including data input
* Support post opening/dispatch, photocopying, filing and day-to-day admin operations
* Clerking civil and family courts and tribunals by ensuring paperwork is accurate, up to date and ready for hearings
* Handle counter, written and telephone enquiries with a helpful, prompt and polite approach
* Contact relevant parties, schedule activity and support listing/rota management by checking files and information
* Contribute to meetings (including TIB meetings) and help problem-solve using lean-style continuous improvement approaches
* Verify and check documents, records, accounts, claims and returns against criteria and procedures
* Assemble and interpret information to prepare for meetings and processing casework, making adjustments to ensure completion
* Produce basic statistical analysis and process straightforward financial information where needed
What you'll bring:
* Excellent administrative ability with strong attention to accuracy and quality
* Strong customer service mindset-delivering a "right first time" experience to internal and external customers
* Confident using relevant computer systems to create/update records and input data
* Ability to work to workload targets for throughput and accuracy
* A proactive approach to discretion, initiative and continuous improvement within set processes (SOPS)
* Willingness to work flexibly across the local office network when required
Additional information:
* You'll be allocated to a specific office base in Feltham, with occasional need to support other local offices on an ad hoc basis
* Some roles may include regular contact with court/tribunal users including members of the Judiciary and the legal profession
If you're organised, customer-focused and keen to support a service that truly matters, we'd love to hear from you. Apply now to be considered for this Administrative Officer (AO) role in Feltham.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.