Income Co-ordinator

• Income_Co-Ordinator_August_2026_-_Job_Description___Person_Spec
• Privacy_Notice_-_WFHA_Recruitment__1_

Please apply online via the link provided.

A Golden opportunity to join our staff team!

Vacancy for a Income Co-ordinator Remuneration, part ime (temp to perm contract) £32,620.00 plus benefits

Waltham Forest Housing Association (WFHA) is a progressive organisation that punches above our weight and is deeply rooted in our community in the East End of London.

We are a small social housing provider with 328 homes in Waltham Forest (Walthamstow, Leyton, Leytonstone and Chingford). We are values driven, tenant-focussed and, have a strong commitment to tackling inequality and promoting inclusion. WFHA is an anti-racist organisation.

We have a diverse, committed and engaged Board and staff team and excellent levels of tenant satisfaction.

Who we are looking for

Waltham Forest Housing Association is looking for a proactive and tenant-focused Income Co-ordinator to support effective rent collection, arrears recovery and tenancy sustainment.

You will monitor rent and service charge accounts, work with tenants at an early stage to prevent arrears escalating, agree affordable repayment plans and signpost tenants to welfare benefit, debt advice and financial support where needed. You will also prepare arrears correspondence, maintain accurate records and support legal action and attend court to represent the association.

We are looking for someone with proven experience of income recovery, rent arrears management up to court action. You will have strong communication and negotiation skills, good numeracy, confidence using Microsoft Office 365 applications (including Word, Excel,  and Teams) which is essential and a firm but fair approach when working with tenants

This is a great opportunity to make a positive difference in our community based housing association, helping tenants sustain their homes while supporting WFHA to maintain strong income performance.

The role also includes taking part in the associations out of hours on call rota.

What we offer

We offer an agile working environment, work placed pension, life insurance, employee assistance programme and more. We provide a great induction, access to training / development, support with ICT, and being part of our committed small close knit team.

At WFHA, our values — Respect, Empower, Ambitious, Care and Honest — guide everything we do. If you are an experienced housing professional and want to make a positive difference in the lives of tenants and communities, we’d love to hear from you.

Closing date for applications: Monday 05 October 2026, midday

Interviews taking place: Wednesday 14 October 2026 and Thursday 15 October 2026

Due to the anticipated high volume of applications, we are unable to respond to all applicants individually. Only candidates invited to interview will be contacted.

Check us out: https://wfha.org.uk