DIO – Senior Facilities Manager - PFI

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

The Southeast Region and Private Finance Initiatives (SERP) area is a major delivery arm within DIO, responsible for providing comprehensive Hard and Soft Facilities Management (FM) services, alongside managing significant construction and infrastructure programmes. Our outputs span the entire UK, with a strong focus across the Southeast of England.

This position is advertised at 37 hours per week.

Job description

An exciting opportunity to join the Defence Infrastructure Organisation (DIO) as a Senior Facilities Manager within the Private Finance Initiatives (PFI) team. This is a high-profile role responsible for overseeing the delivery, assurance and continuous improvement of soft facilities management services across the Project Allenby Connaught (PAC) contract, one of the largest and most complex facilities management PFI contracts in the UK. The contract provides facilities management services across Aldershot, Tidworth, Larkhill and Warminster Garrisons, supporting approximately 30% of the British Army.

Working as part of the DIO Contract Management Team, you will act as a key interface between Defence customers, military stakeholders and industry partners, ensuring services are delivered safely, efficiently and in accordance with contractual obligations. The role covers a broad range of soft facilities services and requires a proactive approach to performance management, assurance, stakeholder engagement and continuous improvement.

You will provide expert advice to military customers, monitor contractor performance, lead assurance activities, manage risks and drive continuous improvement initiatives that enhance service delivery and value for money. Working closely with colleagues from across DIO regional delivery, finance and commercial and private sector suppliers, you will help shape solutions to complex estate challenges while ensuring facilities remain fit for purpose to support military personnel, training activities and operational readiness.

The role also offers the opportunity to influence strategic decisions, support contract change activities and develop collaborative relationships that deliver improved outcomes for Defence. In the future the role may also include line management responsibilities. Frequent travel across the PAC estate (and wider) will be required to engage with customers, conduct assurance activities and support the delivery of services across the garrisons.

This is an excellent opportunity for someone with facilities management, contract management or service delivery experience who enjoys working in a fast paced and complex environment and wants to play a direct role in supporting the infrastructure that enables Defence personnel to live, work, train and deploy

Person specification

The Senior Facilities Manager role is responsible for the effective management of primarily Soft Facilities Management contract and site delivery activities, key aspects of which are:

• Providing expert soft facilities management advice to customers and stakeholders.
• Setting priorities and driving high performance.
• Building strong relationships with military customers, industry partners and other stakeholders.
• Monitor and assure delivery of soft facilities management services including Domestic Assistance, Catering Retail and Leisure, Waste Management, Transport, Office Services, SCP backfill, SFM related projects and contract change, ensuring compliance and value for money.
• Lead on PAC furniture holdings assurance, reconciliation and remediations
• Manage contractor performance, service quality, risks and improvement activities.
• Validate service performance through support to Joint Assurance and support financial governance and reporting.
• Lead customer engagement activities and respond to service issues and feedback.
• Support contract change initiatives and identify and implement efficiencies that improve service delivery
• Support Hard and Soft FM H&S reporting, including RIDDOR management on IMS.
• Support utilities management and delivery
• Contribute to wider business improvement and transformation initiatives.
• Produce high-quality reports, performance information and assurance documentation.

Desirable Experience & Skills

• Experience working within complex facilities management, contract management or service delivery environments.
• Strong stakeholder management and relationship-building skills.
• Understanding of facilities management performance, assurance and compliance.
• Experience managing suppliers, contracts or service providers.
• Ability to identify and deliver service improvements and efficiencies

Licences

Full UK driving licences is required as visits to multiple sites can be required at short notice

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Leadership
• Communicating and Influencing
• Changing and Improving

Benefits

Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD