Customer Service Advisor (Call Center) Out of hours

A leading housing organisation is looking for up to 3 Call Center Officers to work out of hours on a rota basis only (PM) from :

TWO WEEK ROTA

WEEK 1: MON 1700 - 2200; TUE OFF; WED OFF; THU 1700 - 2200; FRI 1700 - 2200; SAT OFF; SUN OFF

WEEK 2: MON OFF; TUE 1700 - 2200; WED 1700 - 2200; THU OFF; FRI OFF; SAT 0800 - 1630; SUN 0800 - 1630

There will be a 1 hr break on sat and sun to be based in a busy contact center in Chelmsford to start on the 20th April

Start date for these roles is the 24th June and is non-negotiable due to training taking place in the first 2 weeks. If you are not available to start on this date, work the shifts required and are not available to attend the training, please do not apply. Training will be paid.

Please be aware these roles will be office based until you pass your working from home sign off which can take a couple months at least.

As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.

No previous housing experience or knowledge is necessary - we'll teach you all that!

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today

Hours to be worked:

TWO WEEK ROTA

WEEK 1: MON 1700 - 2200; TUE OFF; WED OFF; THU 1700 - 2200; FRI 1700 - 2200; SAT OFF; SUN OFF

WEEK 2: MON OFF; TUE 1700 - 2200; WED 1700 - 2200; THU OFF; FRI OFF; SAT 0800 - 1630; SUN 0800 - 1630

Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated.

Resources: All equipment provided.

Parking:None available

Pay rate is £16.50 PAYE per hour

Feel free to contact Ashley Diamond on [phone removed] or email [email removed]

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.