Customer Service Advisor

Location: Leeds Salary: £12.82 Contract: Temp ongoing

We're recruiting for a Customer Care Coordinator to join a leading UK housebuilder committed to delivering a 5‑star customer experience. This role is central to ensuring homeowners receive an efficient, responsive and professional aftercare service, while supporting the business in maintaining its reputation as a top‑tier builder in the homebuilding industry.

• Act as the main point of contact for customers and subcontractors, delivering a professional and timely response to all after‑sales queries and complaints.

• Monitor all remedial works, ensuring completion to the required standard within agreed timescales.

• Coordinate with customers, suppliers, site managers and subcontractors to ensure all works are booked and completed efficiently.

• Ensure all materials and labour are arranged ahead of scheduled works.

• Personally contact customers two weeks after legal completion to ensure satisfaction and resolve any early issues.

• Plan and monitor the workload of the Customer Care Supervisor to maintain continuity of service.

• Work closely with Site Managers, Contracts Managers and the Construction Director when arranging customer meetings.

• Produce accurate customer care documentation and maintain an efficient filing system.

• Update the system promptly to ensure accurate customer records.

• Collate and maintain 28‑day customer care questionnaires.

• Track and report subcontractor performance to the Customer Care Manager.

• Highlight recurring issues to support root‑cause analysis and long‑term solutions.

• Work with management, supervisors, subcontractors and suppliers to ensure fast response times and excellent service delivery.

What We're Looking For

• Strong communication and customer‑facing skills

• Excellent organisation and attention to detail

• Ability to work under pressure and manage multiple tasks

If interested please apply below with your CV or Call Chelsea on [phone removed]

RG Setsquare is acting as an Employment Business in relation to this vacancy.