Administration Officer

Job Title: Administration Officer

Location: Manchester, M1 4AH

Working Days / Hours: 37 per week, Mon- Fri, 9am-5pm

Working Pattern: Fully office based

Pay Rate: 12.86 for first 12 weeks, 13.25 afterwards

Clearance Required: Basic DBS will be processed by Brook Street

Contract: - Until 31/03/2027 with a possible extension

If you're someone who takes pride in getting things right-on time, accurately, and with genuine care for people-this is a great opportunity to support the smooth running of Civil and Family court services

What you'll be doing:
* Prepare papers and files for court, tribunals, hearings and meetings
* Produce court documents and draft standard letters and documents
* Create, update and maintain accurate records on internal systems, including data input
* Clerking support for Civil and Family Courts, tribunals and hearings
* Provide customer service by answering queries and signposting users to the right support via face-to-face, telephone (incoming/outbound) and correspondence in different formats
* Use service scripts and knowledge articles to direct users to relevant services and give clear, consistent information
* Support complaints processes, respond promptly to prevent escalation, and update systems as required
* Handle case files with secure information management and adherence to retention/data loss protocols
* Assist with listing and scheduling, helping to use judicial time efficiently and respond to urgent matters

What you'll bring:
* Strong administrative ability with attention to detail and accuracy in records and documentation
* Confidence drafting standard letters and producing clear court-related paperwork
* Clear communicator-able to provide or signpost support for users, including those with specific or complex needs
* Calm, professional approach under pressure, following policies and service standards
* A practical, process-driven mindset-able to meet performance targets using standard operating procedures
* Commitment to secure handling of information and compliance with governance requirements

Ready to make a meaningful difference while building your administrative career in a vital service? Apply now via Job Advert and we'll be in touch.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.