Junior User Researcher (Ref: 21825)

Job summary

Job description

Introduction:

HM Courts & Tribunals Service is an agency of the Ministry of Justice. We support the running of courts and tribunals and their administration to ensure that justice can be delivered. We work on crucial services across family, civil, tribunals and crime. Our work plays a vital role to the delivery of justice, and covers a wide range of users from staff, judges to vulnerable users going through life changing legal procedures.

We are looking for talented people to join our existing team of exceptional researchers with our challenging, important and rewarding work.

We are part of HMCTS Digital and Technology Services (DTS), a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

We are redesigning and rebuilding services around the needs of users. These changes cover digital services but also include the physical location and environment of courts and our telephony services.

The User Research team’s current focus is producing, through primary research, actionable insights that inform and then validate the organisation’s user experience design. The team also helps maintain fundamental design principles of being user led and adopts agile ways of working and continuous improvement in the delivery of transformed HMCTS services and products.

The team is made up of user researchers with a passion for driving the design and development of user experiences that fulfil HMCTS’s goal of being user-focused and evidence driven. Your research will touch on the lives of every type of citizen as well as a range of other users such as legal professionals and judges.

Key Responsibilities:

You will be embedded in a multidisciplinary team. Key responsibilities will include (but are not limited to):

• Work in combination with a more senior user researcher on a multi-disciplinary team to design, plan and carry out research.
• Conduct user research with support using a range of research methods, selecting the appropriate method depending on the requirements of the programme.
• Source and procure participants and facilities to conduct user research activities, specifying requirements for user testing groups.
• Test high level and specific aspects of a service, presenting clear findings that colleagues can understand and use.
• Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users and drive decisions and actionable recommendations.
• Maintain and develop relationships across the product teams, guiding the team in understanding research findings and insights.
• Work within agile project teams, providing, to the team, a focus on user centred design.
• Be an advocate for research and user centred design within your team, using evidence drawn from data and research analysis to represent the user in product and design discussions

You will be required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Criteria:

To be successful in this post you will need to demonstrate the following:

• Experience conducting primary qualitative research, gained through a research role (such as market, social or user research) or through academic study involving a significant qualitative research component, with the ability to gather, analyse and interpret findings to inform decision making
• Understanding of using the appropriate research methods to generate specific insights into user behaviour and needs
• Strong research and analytical skills, the ability to analyse multiple sources of data and the ability to communicate the outcomes clearly
• Understanding of user-centred design principles and tools

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable Criteria:

• Demonstrate awareness of the diversity of users of of government services and the need to make government services usable and accessible for everyone
• Experience in user research methods (e.g. usability testing)
• Experience of working with the courts and tribunals service, in the legal community or justice sector

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

This role is within the User-centred design roles job family and is a Junior User Researcherat Junior User Researcherlevel and carries the title Junior User Researcher in DTS.

Stage 1 - Sift:

Experience – As demonstrated in your application form and statement.

• An anonymisedCV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
• Statement of Suitability 750 words which shouldgive us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following –Technical, Behaviours. Details can be found under the interview stage assessment section on the advert. For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

As part of the selection process, shortlisted candidates will be invited to deliver a presentation highlighting their technical skills, knowledge, and experience relevant to the person specification. A detailed presentation brief will be shared one week ahead of the interview.

For further guidance on the interview process please click here

Important information