Workplace Apprentice

Job summary

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.

Build a Career in Property with HMRC Estates

Job description

As the Estates Workplace Apprentice / Officer you will be part of the onsite Regional Estates Team with responsibility for the smooth running of the Regions Government Hub and its Regional Offices and Specialist Sites. You will be a key figure in responding to customer queries about the buildings, whether that be escalating building faults, reporting Health and Safety issues or supporting our building users to make the most of the Government Hub and it’s spaces.

You will provide a high level of customer service by building strong relationships with our customers (building users) and monitoring building issues, escalating where necessary. As your knowledge of the building grows, you will influence customer experience with your knowledge, skills and behaviours.

You will be highly visible to our customers (building users), carrying out regular building inspections, liaising with customers and effectively communicating and resolving their queries. The post holder will need to deliver in all aspects of this key role, including;

• Managing the Regional Estates Team communication platforms, including their Mailbox, Viva Engage, and face to face.
• Reviewing and updating the buildings A-Z and Building Directory to ensure these are maintained with accurate building information.
• Carrying out inspections across our buildings to assure standards are maintained and support H&S building inspections.
• Carry out building inductions for new starters to the Government Hub.
• Act as secretariat for the Regions Building House Committees, Health and Safety Committees and Team Meetings.
• Procurement of stationery, health and safety stock and other work-related items.
• Implementing and managing building policies and processes including management of locker, cycle spaces and car parking spaces.
• Visitor and delivery co-ordination lead for reception and security.
• Manage the teams SharePoint sites and standardised filing system for the team.
• Liaise with the Workplace Operations Gateway Team to coordinate the completion of commissions and sharing of customer communications.
• Support the FM team with assurance checks as required.
• Support the wider Workplace Operations team and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Senior Building Manager or Head of Estate.

Person specification

Prospective candidates will be expected to demonstrate;

• Strong organisational and time management skills with the ability to manage a varied workload.
• Excellent written and verbal communication skills, tailoring messages to suit different audiences.
• Ability to analyse information and interpret performance data effectively.
• Skilled in problem solving and issue resolution, using sound judgement and a proactive approach to identify solutions.
• Previous experience of working in a customer services / customer facing role or within an Estates role would be beneficial.

Essential Criteria:

Willing to work towards completion of Level 2 Facilities Services Operative Apprenticeship within 18 months of take up of post.

Organised - efficient and able to manage a varied workload.

Must have strong communication skills and IT Skills -including Microsoft Word - Excel-.

Desirable Criteria:

IOSH Managing Safely Certificate

Who can apply for an apprenticeship?

To start an apprenticeship, you’ll need to be:

• 16 or over
• Have the right to live and work in the UK
• not in full-time education

You can apply for an apprenticeship (opens in a new window) while you’re still at school but you’ll need to be 16 or over by the end of the summer holidays to start the apprenticeship.

Please note - if successful you must be 16 or over to undergo the relevant security checks.

A condition of your employment is the successful completion of your apprenticeship within the expected duration of 18 months. Failure to meet this requirement may result in HMRC removing you from the Apprenticeship Programme and/or terminating your employment.

Your training requirements and probation period will run concurrently. If you do not successfully complete your probation and/or the apprenticeship—where it is a specific requirement of your role—your employment with HMRC may be subject to termination.

Your manager will provide you with further details about the training programme, including the structure of assessments and, where applicable, the number of permitted attempts to pass, if they have not already done so.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit