Housing Officer

Brighton, East Sussex Clearline Recruitment Ltd Role: Housing Officer Location: Brighton, East Sussex Hours: Full-time Pay: £28,000 per annum An excellent opportunity has arisen for a Housing Officer to join one of our longstanding clients, an established organisation providing housing and tenancy support, based in Brighton. This is a varied position responsible for managing a designated group of tenants, ensuring Housing Benefit claims are processed efficiently, monitoring rent accounts and helping to prevent arrears. You will provide proactive tenancy support, resolve benefit-related issues and work closely with internal teams and external agencies to achieve positive outcomes for residents. Benefits £28,000 per annum Varied and rewarding tenant-focused role Opportunity to make a positive difference to residents and help sustain tenancies Collaborative working environment On-the-job development across housing, benefits and tenancy management The Requirements Strong administrative and organisational skills Excellent verbal and written communication skills, particularly over the telephone Knowledge of Housing Benefit processes and tenancy sustainment Experience using Rubixx or a similar housing management system Confident handling sensitive situations with empathy, discretion and professionalism Ability to work independently, manage your own workload and use initiative Strong team-working skills with the ability to collaborate towards service objectives Proficient with Microsoft Office and digital systems Understanding of housing legislation and safeguarding Strong attention to detail and accurate record-keeping skills The Role Provide telephone and email support to tenants regarding rent, benefits and tenancy matters Offer clear guidance and signpost tenants to appropriate services Initiate and progress Housing Benefit applications following new tenant sign-ups Proactively contact tenants to obtain outstanding information and supporting documentation Submit and monitor Housing Benefit applications, ensuring deadlines are met Liaise with local authorities to resolve Housing Benefit queries and delays Monitor rent accounts and identify tenants at risk of falling into arrears Proactively contact tenants regarding arrears and agree appropriate repayment solutions Set up payment plans and provide advice around debt prevention Work with finance and legal teams to resolve more complex arrears cases Maintain oversight of a designated group of tenants and work closely with colleagues to ensure effective follow-up and support Maintain accurate tenancy and compliance records, including relevant safety trackers Produce regular and ad hoc reports covering rent, arrears, Housing Benefit and tenancy activity Monitor and respond to housing-related enquiries Process and track invoices, obtaining relevant approvals and maintaining accurate records Participate in management meetings and provide updates and insight on rent arrears Maintain accurate records using housing management and reporting systems The role also requires participation in an on-call rota. If you're keen to join an organisation where you can play an important role in supporting residents, sustaining tenancies and delivering a high-quality housing service, then please apply to this Housing Officer role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm