HR Advisor - Talent Pool

Job summary

We are MHCLG

Do you want a role where no two days are the same, supporting colleagues and customers across a range of HR services?

Do you enjoy finding practical solutions, working collaboratively and providing an excellent customer experience?

If so, we have an exciting opportunity for you to join the Ministry of Housing, Communities and Local Government (MHCLG) as a HR Advisor and we'd love to hear from you!

The People Capability & Change Directorate plays a critical role in delivering the department's people agenda and supporting colleagues throughout their employment journey. We are a collaborative, ambitious and people-focused function that is committed to continuous improvement, excellent customer service and creating a great place to work.

This is an exciting time to be joining the HR Operations team within PC&C as we drive forward changes across the recruitment, on-boarding and HR transactional services teams. We operate as a single team, working flexibly across projects as required, to use our combined knowledge and expertise in the most effective and efficient way.

You'll work with a wide range of stakeholders, solve complex problems, contribute to innovative projects and help shape how we deliver people services across MHCLG. No two days are quite the same, making this an ideal opportunity for individuals who enjoy variety, collaboration and continuous learning.

We're building a talent pool at HR Advisor (EO) level and will offer roles from our reserve list as vacancies in our team arise. The roles will sit within HR Operations. This is a rolling campaign – we will sift and interview regularly. You do not need to wait until the closing date to apply. If you are unsuccessful at EO, you may be offered a "near miss" opportunity to join the talent pool at the lower grade if you meet the threshold for AO.

When you apply, you'll be asked to choose your preference of roles. We cannot promise that you'll be offered your preference, but we will take this under consideration. We will hold the talent pool for 12 months. You can turn down a role once before we take you off the talent pool. The terms of offer from the talent pool (permanent or time limited) will depend on the role available.

Job description

The HR advisor role is responsible for:

• Providing high-quality support across a range of HR services, ensuring colleagues and customers receive an efficient, accurate and professional service.

• Acting as a subject matter expert within their area of work, providing advice, guidance and support to colleagues, customers and stakeholders.

• Supporting and coordinating the delivery of HR activities, ensuring work is completed accurately, on time and in line with relevant policies, procedures and service standards.

• Building and maintaining detailed knowledge of HR policies, processes and practices, identifying and keeping up to date with changes.

• Monitoring and managing workloads, priorities and risks within their area of responsibility, escalating issues where appropriate and contributing to solutions.

• Coaching and supporting colleagues, sharing knowledge and helping develop capability across the wider team.

• Ensuring HR activities are delivered in line with relevant legislation, policies, procedures and governance requirements, maintaining accurate records and using data to support decision-making, identify trends and minimise risk.

• Identifying opportunities to improve processes, systems and ways of working to enhance the customer experience and improve efficiency.

• Taking ownership of complex or sensitive cases, activities or enquiries, using sound judgement to deliver successful outcomes and minimise risk.

Person specification

Essential Criteria

You will be able to demonstrate:

• Attention to detail, taking pride in the accuracy of information and administration.

• Excellent organisational skills and the ability to prioritise workloads effectively.

• Strong communication skills, with the ability to build positive working relationships across different teams and stakeholders.

• The ability to handle sensitive information appropriately, maintain accurate records and work confidently with data while ensuring compliance with policies, procedures and service standards.

• A willingness to work in a fast-paced environment and adapt quickly to changing priorities

• The ability to develop expertise in their area of work, confidently share knowledge and provide support and guidance to colleagues and customers.

Benefits

Alongside your salary of £30,150, Ministry of Housing, Communities and Local Government contributes £8,734 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Staff Benefits Scheme, Childcare Vouchers, and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours, Strengths

Stage 1: Sift

• Behaviour: Managing a Quality Service (Lead)

• Behaviour: Communicating and Influencing

There is a 250-word limit per question.

When writing your application, remember:

• the assessor won’t be reading your answers sequentially

• do not assume that the same assessors will have read all of your answers

• if talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!)

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

If you run into any technical problems when applying through Be Applied (for example, trouble logging in or submitting your application), their support team can help. Please contact the