Business Analyst

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking to grow your career in business analysis and contribute to meaningful digital transformation?

We’re seeking Business Analysts to join HMRC’s Business Analysis Practice within the Chief Digital Product Office (CDPO). You’ll work in agile, multidisciplinary teams to support the delivery of high-quality analysis across one or more business areas, helping shape services that impact millions.

Job description

This role aligns with the Business Analyst profile within the Government Digital and Data Profession Capability Framework.

For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window)

The BA Practice oversees multiple business areas within CDPO, which include:

Business Tax
Personal Tax
Customer Engagement
Finance & Corporate Services
Response, Exceptions & Analytics
Security and Resilience Portfolio
Valuation Office

Business Analysis Delivery:

• Support the planning and execution of business analysis activities across projects.
• Apply BA Practice standards and methodologies to deliver consistent outcomes.
• Identify and define business problems and opportunities through evidence-based analysis.
• Work as part of a delivery/scrum team throughout the delivery lifecycle.

Stakeholder Engagement & Collaboration:

• Engage with stakeholders to gather, validate, and document requirements.
• Facilitate workshops and interviews to support analysis activities.
• Communicate findings clearly to both technical and non-technical audiences.

Practice Contribution:

• Contribute to the development of the BA Practice by sharing insights and learning.
• Champion the value of business analysis across your team and wider organisation.

Person specification

Skills & Abilities:

• Strong analytical and problem-solving skills.
• Effective stakeholder engagement and communication abilities.
• Ability to work collaboratively in agile environments.
• Organised and able to manage competing priorities.

Communication:

• Clear and concise written and verbal communication.
• Ability to present information in a structured and accessible way.
• Active listening and interpersonal skills.

Values & Behaviours:

• Committed to continuous learning and improvement.
• Inclusive and collaborative working style.
• Demonstrates integrity and a user-focused mindset.

Essential Criteria

• Experience working as a Business Analyst or in a similar analytical role.
• Ability to work across business and technical domains to support delivery.
• Experience gathering and documenting requirements.
• Familiarity with agile or digital delivery environments.

Desirable Criteria

• Exposure to public sector or government environments.
• Participation in BA communities or forums.
• Experience supporting or mentoring peers or junior colleagues.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you w