Admin Officer

Admin Officer
Location: Bristol (Horizon House, Deanery Road, BS1 5AH)

* Pay rate: £13.47 per hour
* Working pattern: 37 hours, Mon-Fri
* Attendance: 6 weeks full office attendance, then hybrid with at least 60% office attendance
* Training: - initially 6 weeks (no holidays during the first 6 weeks due to training)
* Assignment: until 04/12/26, with possibility of extension
* Clearance: Basic DBS required - provided by Brook Street for successful candidate
Are you at your best when you can bring order to busy days, keep records accurate, and make sure people feel properly supported? Our Client is hiring an Admin Officer (AO) in Bristol to provide day-to-day administrative and customer support, working closely with teams across Great Britain and helping deliver against set timeframes and performance targets.

What you'll be doing:
* Work collaboratively with remote teams to support the delivery of core business activities, in line with agreed timescales and targets
* Keep records accurate and up to date, including data inputting using relevant IT systems
* Take responsibility for a set of administrative procedures, ensuring actions are completed within the required timescales
* Provide office and business support to your immediate team (and wider team when needed), including:
- meeting organisation and notetaking
- updating distribution lists
- training course organisation
- mailbox monitoring
* Answer telephone queries and follow up enquiries that need further attention
* Accurately note call details on customer records, update databases, and produce paperwork as part of the process
* Identify issues that may affect delivery and escalate appropriately to your Line Manager
* Stay flexible and adapt to changing office needs, taking on additional tasks when required
* Support and guide others on procedures (internally and externally)
* Liaise with stakeholders, delivery partners, and customers to understand needs-such as arranging tests with farmers and local veterinary practices
* Respond to requests from the public for information and provide accurate, timely guidance
* Update information held on systems to ensure customer data is accurate
* Manage customer expectations with empathy and clarity

What you'll bring:
* Confidence on the phone-comfortable talking to different people quickly and clearly, in a friendly and professional way
* Strong organisation, with the ability to manage your own time and workload effectively
* Accuracy and attention to detail when recording information, updating systems, and producing paperwork
* A customer-first mindset with a genuine commitment to excellent service
* The ability to understand procedures, follow them consistently, and contribute to improvements
* Willingness to stay adaptable and bring energy and commitment to the role
* Competence using a computer and main software packages

If you're ready to bring your admin skills, customer service approach, and calm organisation to a role where accuracy and communication really matter, we'd love to hear from you. Apply now-our team will be in touch with next steps.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.