Admin Officer

Admin Officer
Location & Building: Durham DL3 7RL
Working Days / Hours: 37 hours Mon-Fri
Working Pattern: 9am - 5pm
Pay Rate: £12.86 per hour

If you're someone who brings calm professionalism to busy environments, this is a brilliant opportunity to support justice in a role that's varied, people-focused and genuinely impactful. Hiring for our client, you'll help keep court services running smoothly-while making sure every user is treated with clarity, care and consistency.

What you'll be doing:
* Undertake administrative tasks to help prepare for, facilitate, and complete hearing support activities
* Provide support to users and stakeholders through face-to-face engagement, telephone (incoming and outbound), and correspondence in a range of formats
* Use HMCTS service scripts and knowledge articles to signpost users to the right services and provide clear information-especially where needs may be complex
* Follow complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation
* Update OPTIC as required, ensuring information is accurate and up to date
* Support operational performance by processing work in line with standard operating procedures and service standards
* Handle case files with secure information management, accurate data entry, and compliance with retention and data loss protocols
* Manage jury service administration, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
* Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
* Support enforcement activities, including financial assessments, fine collection assistance, and preparation of basic statistical/financial reports
* Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
* Identify risks relating to HMCTS buildings and escalate to the Senior Person on Site as required

What you'll bring:
* Strong customer service instincts, with empathy and the ability to explain processes clearly and consistently
* Confidence handling sensitive information accurately, with a focus on security and compliance
* A proactive, organised approach to administrative work, prioritising performance targets and service standards
* The ability to manage a mix of tasks in a busy operational setting-without losing attention to detail

Additional information:
You'll work across multiple contact methods and support users with a range of needs, including where queries may be complex

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

You'll play a key role in day-to-day operational support for court activity, including jury and enforcement administration
If you're ready to bring structure, care and reliability to court operations, we'd love to hear from you. Apply now and take the next step in your career with a role that makes a real difference.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.