Admin Officer

Admin Officer
Location: Cardiff- CF24-0RZ Pay rate: £12.86ph Monday- Friday 9am-5pm

If you're organised, confident with customers, and enjoy being part of a team that keeps essential services running smoothly, this could be the role for you. Our Client is hiring for an admin officer, supporting the work of Cardiff Magistrates' Court and contributing to high standards of service through continuous improvement.

What you'll be doing:
* Prepare papers, files and court/tribunal documents for hearings, meetings and activity days
* Create and update records on an in-house computer system, completing accurate data input
* Handle post opening and dispatch, photocopying and filing
* Book and set up meeting rooms, prepare agendas, handouts and joining instructions
* Clerking support across civil and family matters and hearings-checking papers are up to date
* Assist court users through face-to-face, written and telephone enquiries, delivering a "right first time" service
* Contact relevant parties to schedule, serve documents and execute prescribed admin actions (including use of chip and pin, where required)
* Support Team Information Board (TIB) meetings by contributing to timely and productive sessions
* Contribute to problem-solving using Lean/continuous improvement approaches and guidelines
* Undertake checking and verifying of documents, records and statistics to meet quality standards
* Produce basic statistical analysis and, where needed, process straightforward financial information

What you'll bring:
* Excellent administrative ability, with a careful eye for accuracy and detail
* Strong customer service mindset-helpful, prompt and polite, even under pressure
* Confidence working with records, documents and instructions (and escalating complex issues to a team leader/supervisor)
* Competent computer skills for day-to-day operational administration
* A flexible attitude-able to adapt to ad hoc support needs across local offices when required
* The ability to prioritise your own time and work effectively within a team

Additional information:
* Opportunity to use discretion and initiative to improve ways of working, within defined systems and processes (SOPS)
* You may have regular contact with court/tribunal users, including members of the Judiciary and the legal profession
Ready to bring your organisation and customer-first approach to an important public-facing team? Apply now and take the next step with Our Client in Cardiff.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.