Lead User Researcher

Job summary

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social, and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve their policy intent.

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve their policy intent.

This is a unique opportunity to help shape one of the UK's largest and most important public services. As a User Researcher for Census 2031, you will lead the planning and delivery of user research activities that inform the design of services, processes, and experiences that enable everyone across the country to take part in the census. Working collaboratively with multidisciplinary teams including User-Centred Design professionals, social researchers, statisticians, operational experts, and delivery specialists, you will ensure user needs, behaviours, and evidence are at the heart of decision-making.

You will develop and own the research plan, lead complex research studies, and translate insights into actionable recommendations that drive design and service improvements. As a line manager for a junior User Researcher, you will help build research capability while fostering a culture of learning and continuous improvement. This is an exciting and challenging role in a highly collaborative design environment, offering a rare opportunity to influence the future of a once-in-a-decade national programme and help create a census that is inclusive, accessible, and works for everyone.

Job description

The Role

A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams.

At this role level, you will:

• Ensure that teams take a user-centred, evidence-based approach to service design and delivery.
• Develop and assure good user research practice.

Could include:

• Leading user research within a multi-disciplinary team across multiple products, or a simple product that is especially complex, high risk, or sensitive.
• Advising colleagues of the appropriate methodology and assuring user research to ensure best practice.
• Developing, reviewing, overseeing user research processes and artefacts for ONS.
• Upskilling and line managing user researchers and junior colleagues new to the profession.

Responsibilities:

Lead user researchers:

• Act as a core part of the leadership group for their responsible area(s) and work closely with the senior stakeholders, multidisciplinary leads and research leadership groups to ensure research delivers impactful outcomes.
• Design and implement research strategy based on ONS visions and strategic outcomes. This includes proactively identifying research opportunities, getting buy-in for important research initiatives that can provide high quality strategic insights/foresights for senior stakeholders.
• Conduct a wide range of qualitative research, including using advanced, innovative techniques.
• Support or pair up with researchers to develop and ensure best practices are applied in their work and the work delivered is high-quality, reliable for decision making and meeting the delivery pace.
• User insights and knowledge expert for their area of responsibility. Proactively shares important learnings with senior leadership groups, wider organisation and beyond.
• Help colleagues understand when and when not to do research, the diverse range of research methods, advocate the value of research and demonstrate the importance of research by making sure the impact made by research is tracked and visible to others.

Person specification

Essential Criteria:

Analysis and synthesis - Expert

You can:
• Help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings

Community Collaboration - Expert

You can:
• Act as a champion for community-led initiatives, supporting their delivery and encouraging broader engagement
• Foster engagement and encourage active participation in the community, role modelling collaborative behaviours
• Advocate and role model knowledge sharing (for example, mentoring community leads)
• Work with the Head of Function/Head of Practice/Community Lead to develop the maturity of the community and professional growth of its members, providing leadership, feedback and insight

Research management, leadership and assurance - Expert

You can:
• Establish and align user research programmes and teams to meet organisational goals
• Synthesise findings from research programmes, producing strategic insights to inform the organisation’s roadmap
• Set and assure good practice user research standards for the organisation, including ethics and safeguarding
• Assure user research quality across the organisation

User Research methods - Expert

You can:
• Help an organisation adopt a wide range of user research methods
• Lead a community of practice to help an organisation continually assure, improve and innovate their user research

User-centred practice and advocacy - Practitioner

You can:
• Evaluate and choose approaches for building your team’s understanding of the user
• Advocate for user research with sceptical colleagues and stakeholders
• Help inexperienced teams to adopt user-centred practices
• Identify the most important challenges and opportunities for your team's service development
• Align research plans to address team priorities

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Delivering at Pace
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £56,861, Office for National Statistics contributes £16,472 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader