Team Administrator - Aspire

Leighton Buzzard, East of England, United Kingdom East London NHS Foundation Trust ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

To provide general administration to all CAMHS Clinicians and Managers, and their teams.

The post holder will work within an exciting service - "Aspire", which is an Intensive Day Service, within the CAMHS Eating Disorder Pathway as part of a targeted team of mental health professionals in delivering an effective service.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.

Main duties of the job

Based within a busy environment, the post holder will have responsibility for providing a confidential, professional, efficient and responsive administrative support service including supporting the lead, collating figures and producing reports.

The post holder will be need to be professional, well-organised, team orientated, experienced and highly motivated to join our multi-disciplinary team

Applicants should have a sound working knowledge of Microsoft office applications and patient information systems.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

If you would like the opportunity to be part of our professional and friendly team we would like to hear from you.

Please contact either Helen White - [email removed] or Jane Brown - [email removed]

Telephone number - [phone removed]

Person specification

Qualifications

Essential criteria

• English & Math's GCSE or equivalent
• Good standard of written and spoken English

Desirable criteria

• NVQ Admin

Experience

Essential criteria

• Advanced Administration skills at a senior level
• Health/Social care patient information systems
• Health/Social care patient information systems
• Working as part of an administrative team for at least a year

Desirable criteria

• Reception duties on a Health or Social Care setting
• Experience in a health/mental health, education or social services setting

Knowledge

Essential criteria

• Computer literacy and word processing skills (MSOffice Word)
• Data entry skills
• Ability to prioritise workload & plan & organise own time effectively
• Ability to work as part of a multidisciplinary team in a pressured environment

Desirable criteria

• Knowledge & understanding of medical terms
• Knowledge of Patient Administration systems

Making Things Better

Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.

We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.

Our Community

We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.

Aiming High

East London NHS Foundation Trust has achieved its third consecutive 'Outstanding' rating from the Care Quality Commission; the first Community and Mental Health Trust to achieve this rating for a third time. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.

Staff and Service Users United

We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.

We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.

Diversity

ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

Other reasons to apply

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.

As part of the relocation scheme we presently have, the Trust could support you with offering up to £8,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

AI in applications

If you use AI or other tools to assist in writing your job application, make sure you add your own personal touch especially in the supporting information section. AI can make writing easier, but it doesn't fully understand the position you're applying for and might generate false or misleading information. Applic