It Support Technician

Guildford, Surrey Ion recruitment IT Support Engineer Guildford, Surrey | Permanent | Office-based (some travel) Salary: £32000 – £40,000) + excellent benefits A growing specialist engineering software company with a newly established UK headquarters in Guildford is looking for a hands-on IT Support Engineer to join its expanding team. You’ll deliver 1st and 2nd line support, keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth. What you’ll do * Provide timely 1st & 2nd line support for incidents and service requests * Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware) * Set up, configure and deploy new hardware and software * Manage IT hardware assets and produce inventory reports * Carry out regular maintenance and escalate complex issues * Maintain clear documentation and help improve processes Some local travel is required — a full UK driving licence is essential. What we’re looking for * Relevant IT qualification (CompTIA A+ or equivalent) * Strong Windows 10/11 support and administration experience * Hands-on hardware lifecycle experience (provisioning, deployment, maintenance) * Basic networking knowledge and exposure to Active Directory / DNS / DHCP * Understanding of cybersecurity best practices and familiarity with ITIL * Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package * Competitive salary (state the range) * trruly outstandint annual leave allowance * Optional private health & dental insurance * Pension matched up to 10% * Salary sacrifice schemes (including Cycle to Work) * Annual employee medical * Training & development opportunities * Relocation assistance where applicable This is a genuine opportunity to join a growing, technically interesting company and make a real impact as the UK team expands