Senior Parking Officer – AR

Senior Parking Officer – Royal Borough of Greenwich

Rate: £19.30 PAYE per hour
Location: Royal Borough of Greenwich
Working Pattern: Office-based initially, with potential hybrid working thereafter subject to management approval

About the Role

The Royal Borough of Greenwich is looking for an experienced Senior Parking Officer to support the day-to-day operation of its Parking Services team. The role combines parking administration, customer service, reporting and operational support, with some responsibility for supervising and training staff.

Key Responsibilities

• Manage and process parking permits, passes and vouchers, including associated income.
• Handle PCN representations, correspondence, appeals and related enquiries.
• Maintain accurate parking records, files and electronic systems.
• Produce reports and statistics relating to parking usage and income.
• Liaise with the DVLA and other relevant organisations regarding parking information.
• Carry out audits and inspections of on- and off-street parking facilities.
• Respond to queries, complaints, FOIs and casework relating to Parking Services.
• Support the implementation of relevant parking legislation, policies and procedures.
• Supervise and support staff, including providing training where required.
• Deputise for the manager when necessary.

Essential Experience

• Previous experience working within Parking Services, ideally within a Local Authority.
• Good knowledge of parking permits, PCNs, representations and appeals.
• Experience dealing with members of the public and complex parking queries.
• Strong administrative, record-keeping and reporting skills.
• Experience supporting or supervising other staff would be desirable.

Please note: Candidates will be required to work 5 days per week in the office during initial training. Hybrid working may be available afterwards at the manager’s discretion and depending on service requirements.