Operations Manager

The role

Responsible for managing the delivery of an effective and compliant facilities management service
through in-house staff, suppliers and consultants, primarily focussed on soft services, occupier
engagement and customer experience, within a single complex building.
Responsibilities

● Prepare, monitor and reconcile service charge budgets
● Check and approve expenditure against service charge budgets
● Provide best in class customer service to internal and external customer base
● Maintain regular and effective communication with clients and tenants
● Manage site-based staff, ensuring all people related policies and procedures are followed
● Maintain regular and effective communication with internal colleagues in Property
Management, support functions and the wider Real Estate business
● Monitor works conducted/service provided by suppliers
● Audit and inspect supplier delivery
● Measure and report supplier performance against agreed SLAs
● Manage suppliers to ensure effective, safe and compliant delivery of all M&E related
services, including life safety systems, vertical transportation equipment and public health
systems
● Work effectively with a range of specialist consultants to deliver agreed outcomes
● Procure goods and services, following procedures and policies
● Develop, agree and manage capital replacement programmes
● Prepare management reports for a variety of stakeholders and attend/chair management
meetings as required
● Undertake regular building inspections, complete reports and initiate/progress any required
works
● Ensure compliance with all current statutory legislation in respect of health and safety and
the environment
● Manage local environmental activities to meet statutory obligations
● Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance,
Compliance, HR
● Ensure security and emergency procedures are robust and always adhered to, taking an
active role in the event of emergency situations
● CX Lead with annual event planning and delivery of the social value engagement plan
● CX Lead in delivering an effective comms plan related to operations and project works
● CX Lead with reporting and budget management
● Act as deputy to the Building Manager, assuming day-to-day leadership during periods of
absence to ensure effective management of the building

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

client liaison

qualifications

IOSH

education

BSc commercial management