Senior Customer Service Coordinator

Senior Customer Service Coordinator
Ashby-de-la-Zouch (home of Hula Hoops, popchips, Nik Naks, and more…)
Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing.

Join our snack-loving team
We’re looking for a Senior Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

About the role

This role is responsible for delivering great service every day by leading a small customer service sub-team within a fast-paced supply chain environment. You’ll oversee order receipt, processing and invoicing, making sure orders move smoothly into third‑party warehousing and transport planning teams, as well as direct dispatch operations at manufacturing sites.

You’ll combine people leadership with hands-on operational expertise, using an enterprise resource planning system to ensure orders are accurate, priorities are followed and timelines are met. Working closely with internal supply chain teams, external logistics partners and customers, you’ll focus on service excellence, continuous improvement and developing an engaged, capable team.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

• Competitive annual salary and annual salary review

• KP Pension Plan with up to 7% matched contributions

• Annual bonus scheme

• 25 days holiday, with the option to buy up to five additional days

• Comprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme

• KP4ME benefits platform with discounts, cashback and wellbeing support

• Enhanced family-friendly policies to support colleagues at every stage of life

What will you be doing?

• Leading day-to-day customer service operations
  Managing a sub-team and customer service processes to ensure accurate order processing and timely release to warehousing, transport and dispatch functions

• Owning order management and system execution
  Using an enterprise resource planning system to manage orders and invoicing, ensuring business priorities and planning decisions are accurately reflected

• Working closely with logistics partners and manufacturing sites
  Maintaining effective communication to support inventory availability, smooth order flow and delivery of service targets

• Driving continuous improvement
  Identifying root cause service issues, implementing solutions and improving efficiency, accuracy, standardisation and automation across customer service processes

• Developing and supporting your team
  Leading engagement, performance management, recruitment, training, holiday cover and Personal Development Plans