Administration Coordinator

Administration Coordinator
Location: Bromsgrove (Office Based)
Salary: £25,000 – £26,000 per annum (depending on experience)
Hours: Monday to Friday, 9:00am - 5:00pm 

Pertemps are recruiting on behalf of a well-established and growing business for an Administration Coordinator to join their friendly and supportive team.

This is a varied administration role where you'll support the sales team, coordinate customer orders, and ensure the smooth running of day-to-day operations. Working with customers across international markets, you'll play a key role in managing orders, coordinating logistics, and providing outstanding administrative support. If you have excellent organisational skills, experience using Sage, and enjoy working in a fast-paced office environment, we'd love to hear from you.

Key Responsibilities
•    Provide administrative support to the sales team. 
•    Process customer orders accurately using Sage. 
•    Manage customer enquiries via telephone and email in a professional and timely manner. 
•    Coordinate customer orders from enquiry through to delivery. 
•    Liaise with logistics providers to monitor shipments and provide updates to customers. 
•    Assist with organising sales trips, including booking appointments and coordinating travel logistics. 
•    Prepare and maintain customer records and documentation. 
•    Support with customer returns, exchanges and aftersales administration. 
•    Work closely with internal departments to ensure orders are processed efficiently and deadlines are achieved. 
•    Produce reports and maintain accurate records using Microsoft Excel. 

Skills & Experience
•    Previous experience within an Administration, Sales Administration or Customer Service role. 
•    Experience using Sage.
•    Strong Microsoft Office skills, particularly Excel. 
•    Excellent organisational skills with a high level of accuracy and attention to detail. 
•    Strong communication skills and a customer-focused approach. 
•    Able to prioritise workloads and work effectively in a busy office environment. 
•    Experience within an international business, export or logistics environment would be advantageous but is not essential. 
•    Additional language skills, particularly French or Italian, would be beneficial but are not essential. 

What's on Offer?
•    Salary of £25,000 – £26,000, depending on experience. 
•    Monday to Friday working hours – no weekends. 
•    Up to 29 days annual leave (depending on length of service) plus bank holidays. 
•    Additional birthday leave. 
•    Employer pension contribution. 
•    Staff product allowance after probation. 
•    Employee wellbeing programme. 
•    Flexible working hours (subject to business requirements). 
•    Free onsite parking. 

If you're an organised administrator with Sage experience, excellent attention to detail, and enjoy working as part of a collaborative team, click Apply today or contact Holly Bevan at Pertemps for more information.