Army - Telecommunications officer

Job summary

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

Headquarters South-West (HQSW) is a Joint Military Command (JMC) comprising a fully integrated staff including regular army, civil service, Full Time Reservists (FTRS) and part time Reservists. Together we look after the Army’s interests in the seven counties of the south-west including the Isles of Scilly and Channel Islands. centred around the Four Pillars of ‘UK (United Kingdom) Operations’ ‘The Firm Base’ ‘Engagement’ and ‘Cadets,’ the breadth of our responsibilities is wide and varied, from assurance of the Field Army to response and command of UK Resilience Operations, all tasks that underpin the success of our Army on operations. Finally, our largest annual output is the delivery of the largest outdoor youth activity in the UK, Ten Tors.

This position is advertised at 37 hours per week.

Job description

Key responsibilities:

• Provide advice and support on telecommunications requirements, working with customers to ensure requests are appropriately justified and supported by the required business case documentation.
• Act as the Subject Matter Expert (SME) and primary point of contact for telecommunications services within the area of responsibility, providing guidance and advice to stakeholders on telecommunications-related matters.
• Coordinate the delivery of telecommunications services and equipment, managing the planning, ordering, tracking and administration of assets, while resolving issues with service providers and maintaining accurate records.
• Maintain knowledge of current telecommunications technologies, including telephony hardware, operating systems and related services, to support effective service delivery.
• Monitor the appropriate use of telecommunications services, investigating potential misuse in line with Defence policies, procedures and regulations.
• Manage telecommunications asset records and inventories, ensuring assets are accurately tracked, audited and accounted for throughout their lifecycle.
• Lead the disposal of obsolete or unserviceable telecommunications equipment, ensuring disposals are carried out in accordance with Defence Equipment Sales Authority (DESA) processes and relevant policy requirements.
• To complete all mandatory training once in post.
• Potential opportunity to take on line management responsibilities in the future.

Person specification

Essential skills required:

• We are seeking a proactive individual capable of working independently without guidance from their Line Manager, while also being adaptable to shifting priorities and demands.
• Collaborate effectively across the branch and the wider HQ as required.
  Ability to maintain an up-to-date knowledge of relevant policies, procedures and publications, ensuring branch and customer processes remain accurate and compliant.
• An organised and practical approach to daily tasks is essential to methodically manage the Group Mailbox, responding appropriately to each new email while consistently being aware of GDPR regulations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme with a 28.97%
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
- Access to Gym on site for a nominal fee
- Diner on Site
- On site car parking

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets ou