Senior Service Designer

Job summary

At the Crown Prosecution Service (CPS), we design user-centred services that make the criminal justice system easier to use, quicker to deliver, and fairer for all.

As a Senior Service Designer at the Crown Prosecution Service (CPS), you play a key role in improving how we deliver justice, leading service design for complex end to end services and bringing a strategic, user-centred approach to change. You apply the Government Service Standard and design principles, to create services that are accessible, inclusive, and effective.

Working within multidisciplinary teams, you engage with service owners, operational colleagues and other specialists to understand how services work, identify opportunities for improvement, use evidence and insight to inform decisions, and design services across digital and non-digital channels that deliver positive impact for users and the organisation.

You collaborate across teams and organisational boundaries, including with partners across the Criminal Justice System and wider cross-government design community.

You report to the Lead Service Designer, and as a senior member of the profession, you also contribute to the growth of service design capability across CPS. You share good practice, support and mentor colleagues, and champion the value of service design with stakeholders at all levels.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 16 or over at the point of starting in this role. The expected start date is approximately 8–12 weeks after the application closing date. Candidates are expected to commence employment as soon as possible following the expiry of their notice period. Requests for significantly later start dates may not be accommodated.

As part of this role, you are expected to undertake direct line management responsibilities.

Job description

Your roles and responsibilities:

• You lead service design activity for complex services, or significant parts of services, making sure work is grounded in user needs and supports organisational goals.
• You collaborate within multidisciplinary teams, with service owners, and operational colleagues to understand how services work now and identify opportunities to improve them.
• You map and analyse end-to-end services across digital and non-digital channels, including user journeys, pain points, waste points, dependencies, risks and constraints.
• You develop service design artefacts such as journey maps, service blueprints, prototypes, concepts and recommendations that help teams make informed decisions and implement change.
• You facilitate workshops and collaborative design activities with users, stakeholders and multi-disciplinary teams.
• You apply the Service Standard, government design principles, accessibility requirements and inclusive design practice to help teams design effective and accessible services.
• You communicate service design work clearly to senior stakeholders and delivery teams, explaining the value of service design and the impact of proposed changes.
• You support the growth of service design capability at CPS by sharing good practice, supporting colleagues and providing mentoring or line management where required.

A copy of the full job description is attached.

Drop in sessions

If you would like to find out more about this role and working at CPS we will be running drop in sessions on Teams:

• Tuesday 18 August 16:30 to 17:00
• Thursday 20 August 16:30 to 17:00
• Wednesday 26 August 16:30 to 17:00

Teams link: https://teams.microsoft.com/meet/363434327099104?p=IhA7HUQIY4EYSX0HQS

Meeting ID: 363 434 327 099 104

Passcode: T2Hp34po

Person specification

To be eligible to apply, you need:

• experience of applying service design methods to understand and improve end-to-end services in a complex organisation.
• a good understanding of the Government Design Principles, Service Standard, agile delivery and evidence-based approaches to service improvement.
• experience working in multidisciplinary teams, collaborating with user researchers, business analysts, product managers, delivery managers, designers and technical colleagues.
• strong facilitation and collaboration skills, with experience planning and running workshops or design activities with users, stakeholders and delivery teams.
• experience creating service design outputs such as journey maps, service blueprints, ecosystem maps, prototypes, concepts and recommendations.
• ability to communicate complexity clearly, helping teams and stakeholders understand user needs, service problems, opportunities and trade-offs.
• experience using qualitative and quantitative evidence to inform service design decisions and measure the impact of service improvements.
• an understanding of accessibility and inclusive design, and experience applying these principles to the design of services.
• experience supporting colleagues, sharing good practice or contributing to the development of service design capability.

You must also provide a link to a portfolio of your work as part of the application. This should show examples of your service design practice and the impact of your work.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £43,800, Crown Prosecution Service contributes £12,688 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to wor