Deputy Director, Facilities Management and Technical Services

Job summary

This is a Nationally based role

Job description

The Deputy Director, Facilities Management and Technical Services is a senior leadership role reporting to the Property Director and is responsible for the strategic leadership of Facilities Management, Security and Technical Services across the HMCTS estate.

You will lead the delivery of safe, secure, compliant and operationally resilient services across a diverse and nationally significant property portfolio, ensuring that court and tribunal buildings effectively support the administration of justice. The role is accountable for the performance of major FM and Security contracts, driving high-quality service delivery, value for money and continuous improvement.

Working closely with operational colleagues, the judiciary, Ministry of Justice partners and external suppliers, you will build strong stakeholder relationships to ensure the estate continues to meet the evolving needs of HMCTS. You will also play a key role in shaping the future delivery model for FM and Security services, including the reprocurement of nationally significant contracts and the implementation of HMCTS's wider Estates Strategy.

This is a high-profile leadership position requiring strategic thinking, commercial acumen and the ability to lead large, geographically dispersed teams to deliver excellent services that enable access to justice across England and Wales.

Key Responsibilities

Reporting into the Property Director you will:

• Be the Senior Business Owner for HMCTS's Facilities Management (£77m per annum) and Security (£86m per annum) contracts, ensuring the delivery of high-quality, value-for-money services across the estate.
• Provide strategic leadership and oversight of Facilities Management, Security and Technical Services, ensuring the estate remains safe, secure, compliant, operationally resilient and fit for purpose.
• Work closely with MOJ Commercial colleagues to drive supplier performance, commercial governance, continuous improvement and value for money across major outsourced contracts.
• Lead and develop a multi-disciplinary team of over 70 colleagues, fostering a high-performing culture and providing professional leadership across facilities management, security and technical services functions.
• Develop and maintain effective relationships with HMCTS Operations, the judiciary, Ministry of Justice colleagues, partner organisations and external suppliers to ensure estate services support the effective delivery of justice and lead the Court Care programme
• Provide strategic advice and assurance to senior HMCTS and Property Directorate leaders on facilities management and security matters.
• Lead the development of future service delivery arrangements, including the successful reprocurement of the national FM and Security contracts ahead of their expiry in 2029.
• Support the delivery of HMCTS's Estates Strategy, ensuring that facilities, security and technical services contribute to organisational priorities, sustainability objectives and the long-term stewardship of the estate.

Essential Experience:

• Significant experience leading facilities management and technical services within a large, complex organisation, ensuring the delivery of safe, secure, compliant and operationally resilient services.
• Strong commercial acumen with experience overseeing major outsourced service contracts and significant budgets, driving supplier performance, value for money and continuous improvement.
• A proven ability to think strategically and lead complex programmes, service transformation or organisational change, balancing long-term objectives with operational delivery and risk management.
• Exceptional communication and relationship management skills, with experience influencing senior leaders, boards, operational stakeholders and external partners to achieve organisational outcomes.

Desirable Experience:

• Experience leading the procurement, mobilisation or transformation of large-scale facilities management, security or property-related contracts.
• Membership of a relevant professional body (e.g. IWFM, RICS, CIOB, CIBSE, IET or equivalent).

Person specification

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

For full details about the Role, Key Responsibilities and Person Specification, please download and review the Candidate Information pack

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Leadership
• Managing a Quality Service

Benefits

Alongside your salary of £86,000, HM Courts and Tribunals Service contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

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