Planning Logistics & Administration Planning Officer

Job summary

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Planning Officers are responsible, collectively as part of the planning team, to organise and create Learning Events, as well as maintaining and managing ongoing events. The role involves working closely with Tax Customs & Compliance Academy (TCCA) stakeholders, to ensure that Commissions for Learning events are prioritised, arranged, and managed. Planning Officers are also responsible for planning delivery of Learning Routeway Events that follow a specific timetable.

Job description

Create learning events using Planning Tools; Including Integrate Planning Tool (IPT)

When allocating trainers consider the wider delivery requirements, priorities and wellbeing of trainers.

Allocate role players to events and update spreadsheet. Update the IPT events

Work collaboratively with Learning Delivery managers (LDMs) across TCCA

Issue planning/delivery invitations to relevant parties – trainers, LDMs, and the relevant business stakeholders.

Maintain an audit trail using planning spreadsheets, templates, and mailboxes.

Alert Planning managers of risks to learning delivery.

Undertake rework – trainer unavailable/replacement, Business cancellation of events or rescheduling events.

Update all planning records on receipt of relevant information.

Provide end of commission/event reports.

Participate in Stakeholder calls and meetings.

Collate statistical information as required by Senior Planning manager.

Participate in forecasting meetings to provide clarity on availability of resource.

Support the wider P, L&A team by flexing/sharing resources and best practice.

Upskill colleagues into new planning areas.

Create and update Standard Operating Procedures to provide support and ensure quality.

Support admin colleagues.

Monitor Mailboxes.

Engage in Team meetings/calls.

Be responsible for own development by proactively seeking opportunity for development.

Actively participate with Performance & Development Conversations.

Person specification

A working understanding of Excel and O365 applications.

Able to operate effectively under own initiative and within a team.

Is highly organised with the ability to plan, organise and prioritise workloads to meet deadlines.

Experienced in making confident decisions, demonstrating an understanding of the wider impacts.

Strong attention to detail.

Versatile with the ability to become multi-skilled across a variety of tasks within the team.

Ability to work at pace, completing tasks accurately within agreed timescales.

Is a confident communicator- you will need to engage effectively with a range of colleagues and stakeholders.

Essential Criteria:

You will be asked to provide evidence of the following in your application (listed in priority order):

• Experience of event planning and event management.
• Experience of using event planning systems, databases or other event management applications.
• Ability to build and maintain effective relationships with stakeholders.
• Good communication and organisational skills.
• Good level of digital skills (a large proportion of role requires working with Excel sheets, mailbox management and SharePoint sites).
• Proactive problem solver, ability to work through issues collaboratively.
• Ability to work flexibly between competing requirements

Desirable Criteria:

It would be beneficial, but not essential, if you have:

Experience of working within the Planning functions of IPT (Integrated Planning Tool)

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit