Operations Admin Assistant

About the role

Be the Organising Force Behind Essential Services

Are you a highly organised administrator who enjoys variety, problem-solving, and supporting a busy operational team? We're looking for a proactive and detail-focused individual to join our Operations Team, playing a vital role in ensuring the smooth delivery of services through effective administration, customer support, and financial processing.

In this varied role, you'll work closely with colleagues, contractors, suppliers, and customers, helping to keep projects on track, maintain accurate records, process orders and invoices, and respond to enquiries. If you're an excellent communicator with strong organisational skills and a commitment to delivering high-quality support, we'd love to hear from you.

What will you be doing?

• Provide high-quality administrative support to the Operations Team.
• Maintain accurate records and monitor progress to ensure work is completed within agreed timescales.
• Liaise with suppliers, contractors, customers, and colleagues, responding promptly and professionally to enquiries and resolving issues as they arise.
• Operate the Financial Management System (FMS) to raise purchase orders, receive goods, process invoices, and obtain quotations when required.
• Maintain accurate project and financial records to support audit requirements, contract procedures, and effective financial management.
• Manage and maintain electronic and paper-based filing systems, including creating new files and archiving records.
• Issue and administer access cards using the Net2 system.
• Process and distribute incoming correspondence efficiently.
• Answer telephone calls and deal with general enquiries in a professional and customer-focused manner.
• Support contractor administration, including raising purchase orders and processing invoices.
• Comply with all Health and Safety policies and procedures, ensuring the safety of yourself and others.
• Undertake other duties appropriate to the grade as required by the Manager or Supervisor.

About you

• Good educational background to at least GCSE level or NVQ2 or equivalent.
• Good communication skills, both written and verbal, with the ability to communicate at all levels.
• An intermediate level of Microsoft Office
• Good organisational skills with ability to manage a large and varied work load, keeping to deadlines.
• Highly motivated with ability to work on own initiative with minimum supervision.
• Ability to work as member of a team.
• Customer focussed, demonstrating sound customer care skills.
• Ability to remain calm whilst working under pressure.
• Ability to remain strictly confidential at all times.
• Previous experience in a similar role.
• Willing to undertake training related to the post and or career development.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)