Customer Operations Administrator

Customer Operations Administrator
Northumbrian Water
£13.74 per hour
Temporary, 6-Month Contract
Monday to Friday, 8:00am – 4:00pm

Pertemps are currently recruiting on behalf of Northumbrian Water for a Customer Operations Administrator to join their Wholesale Operations team on a 6-month temporary contract. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and has strong administrative and communication skills.

The successful candidate will be responsible for ensuring all contact from Retailers, and where appropriate, non-household customers, is handled in a timely, accurate and professional manner. The role involves data entry, telephone, email and written correspondence, ensuring all activities are completed in line with established procedures and regulatory requirements.

Key Responsibilities

• Accurately record and process all operational messages relating to the retail water market through telephone, email, written and online channels.
• Ensure all operational contacts are progressed and actioned in accordance with established procedures and processes.
• Initiate, monitor and progress field activities arising from operational contacts.
• Provide guidance and support to Retail organisations regarding procedures and processes.
• Investigate and resolve market messaging anomalies, escalating issues where appropriate.
• Complete all actions and tasks in full compliance with documented procedures and regulatory requirements.
• Escalate problems associated with market operational procedures as required.
• Produce and maintain departmental daily, weekly and monthly reports.
• Maintain accurate records and update core business systems efficiently.

We are looking for candidates who can demonstrate:

• Previous administration or customer service experience.
• Excellent attention to detail and data entry accuracy.
• Strong verbal and written communication skills.
• The ability to manage multiple tasks and prioritise workload effectively.
• Confidence working with internal systems and Microsoft Office applications.
• A proactive approach to problem-solving and issue resolution.
• The ability to work independently and as part of a team.

If you have strong administrative skills, excellent attention to detail, and are looking for your next opportunity with a respected organisation, we'd love to hear from you. Apply today through Pertemps.