Engagement and Systems Assistant (Pensions)

What will you be doing?

We’re growing! Thanks to internal promotions, we’re excited to welcome 2 new Pensions Assistants to our friendly, and fast-paced Pensions Engagement & Systems Team at Kent Pension Fund. If you're looking for a career where you can make a real difference, learn new skills, and grow professionally, this could be the perfect opportunity for you.

What You’ll Be Doing

This is an entry-level role, ideal for someone ready to kickstart their career in pensions. You’ll be part of our Engagement & Systems Team, helping to provide the best-in-class service to external and internal customers of the Kent Pension Fund.

Your day-to-day will include:

• Handling a variety of administration tasks for employers and members.
• Using systems like Altair to process casework (some involving financial data)
• Answering customer enquires over the telephone, internet, or email, giving information and resolving queries.
• Dealing with data cleansing issues, ensuring the information that we hold is accurate.
• Providing excellent customer service with sensitivity and professionalism

What We’re Looking For

You don’t need pensions experience – just a willingness to learn about pensions and a great attitude! We’re looking for people who are:

• Organised and able to prioritise
• Clear communicators and customer focused
• Flexible and team-oriented
• Confident with IT (especially Excel, Word, Outlook)
• Qualified to GCSE Level 4 (Grade C) in Maths and English (or equivalent)

What You'll Get

As part of Kent County Council, you’ll enjoy:

• 29 days annual leave (rising to 30 days after 5 years’ service)
• Membership of the Local Government Pension Scheme
• Flexible working arrangements
• Full training and ongoing support
• Opportunities for career progression and pensions qualifications

Apply Now!

We expect a high level of interest in these roles, so please make sure to highlight your customer service skills and experience in the ‘How you meet the requirements of this role’ section of your online form.

Shortlisted candidates will be contacted for online interviews in via Teams (wk/com 14 September 2026).

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. No recruitment assistance is required from employment agencies.

About you

For more information, please contact:

Amanda Jupp [email removed]

or

Cassie Peterson [email removed]

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.