AO

Location: Truro Combined Courts, Courts of Justice, Truro, Cornwall, c
Pay Rate: £12.86 per hour for the first 12 weeks, increasing to £13.25 per hour thereafter
Hours: Monday to Friday, 37 hours per week (8:30am to 4:30pm or 9:00am to 5:00pm)
Working Pattern: Fully office-based
Start Date: As soon as clearance and onboarding are completed
Clearance Required: Enhanced DBS- Provided by Brookstreet

About the Role

We are recruiting an Operational Support Officer to join the team at Truro Combined Courts. This is a varied role combining court usher duties with administrative support responsibilities, playing a vital part in ensuring the smooth running of court proceedings and providing excellent service to court users.
The successful candidate will be professional, organised, and confident communicating with a wide range of people in a busy court environment.

Key Responsibilities

Court Support Duties

• Welcoming judiciary, jurors, solicitors, barristers, police officers, witnesses, and members of the public.
• Calling parties into courtrooms and hearing rooms in the correct order.
• Liaising with Court Clerks, Legal Advisers, and the Witness Service.
• Providing information relating to court proceedings and hearing arrangements.
• Escorting court users within the building as required.
• Administering oaths and affirmations.
• Keeping court users informed of changes to hearing times or courtroom locations.
• Supporting video-link hearings both onsite and remotely.
• Preparing hearing rooms, tribunals, trials, and meeting rooms.
• Assisting judiciary and colleagues outside of hearing times.
• Ensuring courtrooms and hearing rooms are cleared and prepared at the end of each day.

Administrative Duties

• Preparing papers, files, and bundles for hearings, tribunals, and meetings.
• Producing court documents and standard correspondence.
• Updating and maintaining records on internal systems.
• Data entry and filing.
• Processing incoming and outgoing post.
• General office administration duties.
• Assisting court users with general enquiries.

Candidate Requirements

• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and professional in a busy environment.
• Competent IT and data entry skills.
• Previous administration, customer service, or public-facing experience is desirable.
• Ability to handle confidential and sensitive information appropriately.
• Flexible and proactive approach to work.

Additional Information

• Interviews will be conducted via Microsoft Teams.
• Ongoing training will be provided throughout the assignment.
• Pre-booked annual leave may be accommodated where reasonable.
• Occasional travel to Truro Magistrates' Court may be required for training.
• No criminal convictions can be considered for this role.
• There are no reserved nationality requirements for this position.

If you are looking for a rewarding role supporting the administration of justice and enjoy working in a professional environment, we would like to hear from you.
Please apply with an up-to-date CV for consideration.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.