26.118 EO HR Services Officer - Fixed Term Appointment

Job summary

About the Department

DBS was established under the Protection of Freedoms Act 2012 on 1 December 2012, working from two sites, which are Liverpool and Darlington. We operate on behalf of government delivering Disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and Barring functions for England, Wales, and Northern Ireland. We function within a framework of legal and regulatory requirements and that includes work with a range of external organisations including other government departments, regulators, and trade bodies.

We provide a service that enables organisations in the public, private and voluntary sectors to make better informed, safer recruitment and other decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

Our Strategy

Our current Strategy sets out our purpose, vision, and the impacts we want to achieve. Our strategy was co-created with our staff and has been supported by insight from our various partners, and throughout, you will find our ambitions to be achieved. Everything that we do within DBS, from developing our strategic intent, to the day-to-day operational delivery of our services, is underpinned by constant considerations of safeguarding, quality, sustainability, value for money, and diversity and inclusion. Our strategic objectives aim to enhance our effectiveness, influence, and customer satisfaction while fostering a supportive environment for everyone.

Equality, Diversion, and Inclusion at DBS

DBS is committed to fostering an environment that values individual differences and ensures fair treatment to unlock the full potential of staff and better support customers. Equality, diversity, and inclusion (EDI) are core to driving organisational success and we have developed specific equality objectives for DBS.

Every decision and activity will be considered through an EDI lens, aiming to build an inclusive culture, improve policies and practices, gain external assurances, and become a leading voice of good practice in EDI.

Read More

For further information, please see below for a collection of DBS strategies and business plans:

• DBS strategies - GOV.UK
• DBS business plans - GOV.UK

Job description

Job Purpose:

The People Services team within the People & Inclusion Directorate play a key role in supporting the wider business achieve it strategic objectives. The role will involve working closely with the Resourcing Business Partner to ensure a great experience for our customers and managers.

On offer is a highly autonomous role, where you will play a central role in all human resources operations, as well as providing support to management on employment / resourcing issues.

This is a fast-paced role where you will be working with a range of stakeholders and working on multiple projects to ensure the business delivers on its recruitment priorities. This is an exciting and challenging role which you will be fully supported in to ensure you perform to the best of your ability including developing new skills and building on your existing skill sets.

What we are looking for:

• You are customer focused; ability to work in a fast-paced environment and remain close to the detail and working to resolve issues in a timely manner.
• Confident in verbal and written communication.
• High volume administration experience (including systems/database administration) in HR and applicant tracking systems (full training will be provided).
• Someone who can work independently; multitask, organise and prioritise workloads and meet strict deadlines.
• Attention to detail is a must together with comfort handling a wide range of data (including sensitive and personal information).
• Maintaining the highest standards of confidentiality and ensuring the integrity of HR records and conduct.
• Being a trusted and professional ambassador for the DBS HR Team.
• An enthusiastic individual who is keen to learn and flexible in approach.
• Someone who has excellent organisational skills and the ability to plan ahead and manage their time effectively.

Knowledge of basic employment law and HR / Recruitment practices would be advantageous.

Corporate Duties:

The roles and responsibilities for this role are varied, no days are ever the same and you may be working on a number of activities at any one time. Below is a list of some of the key duties you will be responsible for:

• Cover the HR Services Team mailbox on a rota basis, reviewing and managing the team mailbox, actioning emails and ensuring a timely response. Answering queries or triaging queries to the right person if they cannot be immediately answered.
• You will be the first point of contact for our customers and will drive a positive customer experience.
• Dealing with day to day queries (e.g. recruitment, pay, rewards, Learning & Development, pensions, policy guidance) and where necessary directing queries to the best person or team to deal with them.
• Managing all staff file requests in line with agreed SLA’s for the business.
• Processing Learning and Development requests
• Managing, maintaining and updating a number of databases and spreadsheets
• Supporting the delivery of the Contingent Labour Recruitment Process across the business.
• People related administration and coordination tasks (e.g. new starter processes, pay and pension queries, Learning and Development queries).
• Providing accurate and timely management information, ensuring compliance with data protection requirements and best practice with regard to maintenance of HR systems and records.
• Raising purchase orders and ensuring invoices are paid promptly.
• Supporting HR and management on a wide variety of people related topics and projects including support for recruitment activity.
• Supporting the HR People Advisors and HR Business Partners with queries from the business.
• Supporting on recruitment campaigns from identification of role through to appointment (sifting, testing, selection, psychometric testing, vetting and appointment).
• Supporting the onboarding of all new starters into the business.
• Supporting compliance and governance on Security Vetting.
• Supporting the team with continuous improvement of HR systems and policies in line with best practice.
• Supporting colleagues across the wider People and Inclusion Directorate with any project work being undertaken.

The above information is not an exhaustive list, the roles and responsibilities are varied which require a real focus on the successful candidate being able to demonstrate the right attitude and behaviours to be successful in this role.

Person specification

Essential Criteria:

• The ability to plan and prioritise your own workload, including the management of multiple work-streams
• Ability to communicate effectively, understanding the needs of colleagues and different Stakeholders