Station Contact Lime Street

Station Contact (Customer Service & Safety Support)
Location: Liverpool Lime Street
Pay: £15.09 per hour
If you're someone who enjoys being the reassuring face on the concourse, responds calmly in busy moments, and takes pride in keeping stations safe and running smoothly-this is a great opportunity. Hiring for a reputed client, you'll be a highly visible point of contact for station users and help ensure everything from customer journeys to contractor checks are handled with care.
What you'll be doing:
* Be a clear point of contact for visitors, contractors, retailers, TOCs and customers travelling throughout the station
* Carry out regular station checks, including contractor compliance, security, safety and equipment-then complete the required paperwork for audit purposes
* Respond to and record emergencies and incidents involving the general public and industry partners, as required
* Provide a point of contact for reporting station faults, maintaining appropriate records and ensuring actions are reviewed and closed
* Assist customers across the station-helping with information and signposting where needed
* Check that contractors have the relevant risk assessments and method statements before issuing Permit to Work
* Support plans with customers, external authorities and regulators to help prevent and manage criminal activity on the station
* Take a proactive approach to hazards and unsafe conditions-ensuring occurrences are reported correctly
* Fulfil allocated duties within Emergency Plans
What you'll bring:
* Strong customer focus and confidence dealing with a wide range of people in a public environment
* A safety-minded, responsible attitude-comfortable completing records and following procedures
* Calm and dependable judgement when handling incidents, emergencies or unexpected situations
* A proactive mindset with attention to detail, particularly around compliance and checks
* Willingness to work shifts as part of a rotating roster (morning/evening, night shifts and weekends)
Additional information:
* Shift work on a rotating schedule, including night shifts and weekend coverage
Ready to be the person station users trust? Apply now and take the next step with a role that truly makes a difference at Liverpool Lime Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.