Scheduling Coordinator

Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team.

This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.

The Role
As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.

Key Responsibilities
•    Scheduling and coordinating appointments, jobs, and service visits
•    Managing diaries and allocating workloads effectively
•    Liaising with customers regarding appointments and enquiries
•    Communicating with field-based teams to ensure schedules run smoothly
•    Monitoring job progress and making adjustments where required
•    Updating internal systems with accurate information and job records
•    Managing incoming calls, emails, and service requests
•    Resolving scheduling issues and escalating concerns where necessary
•    Supporting the wider operations team with administrative tasks
•    Ensuring customer service standards are maintained at all times

About You
The successful candidate will:
•    Have previous experience within scheduling, coordination or planning
•    Possess excellent organisational and time-management skills
•    Be confident communicating with customers and colleagues at all levels
•    Have strong attention to detail and the ability to prioritise workloads
•    Be proficient in Microsoft Office and comfortable using internal systems
•    Be able to work effectively under pressure in a fast-paced environment

If you are an organised and customer-focused individual looking for your next challenge, we'd love to hear from you. Apply today through Pertemps to find out more.