Technical Support Engineer

Bedfordshire, UK Penguin Recruitment Technical Support Engineer - Bedford

Our client is looking to recruit a talented Technical Support Engineer to join their growing specialist engineering team in Bedford. Working within the environmental monitoring and instrumentation sector, you'll provide expert support on industry-leading noise, vibration and air quality monitoring systems, helping customers get the very best from cutting-edge technology.

This is an excellent opportunity to join an established and innovative business that invests in its people, offering comprehensive training, long-term career development and the chance to work with highly specialised equipment used across a wide range of industries.

Why Join?

• Join a respected and growing engineering business within a specialist industry.
• Work with cutting-edge monitoring and measurement technology.
• Receive tailored training and ongoing career development.
• Genuine opportunities for long-term progression.
• Be part of a supportive, collaborative and knowledgeable team.
• Modern office environment with free on-site parking.

About You

• A degree (or equivalent) in Electronics, Electrical, Audio, Acoustical Engineering or Instrumentation, or relevant technical experience.
• Ideally 2+ years' experience in technical support, field service or a similar engineering role.
• Experience with scientific, industrial or electronic instrumentation is preferred.
• Strong fault-finding skills across hardware and software.
• Excellent communication skills with a customer-focused approach.
• Well organised, proactive and eager to develop your technical expertise.

What You'll Be Doing

• Providing first and second-line technical support via phone, email and remote access.
• Diagnosing, troubleshooting and commissioning specialist monitoring equipment and software.
• Assisting customers with installation, calibration, firmware updates and ongoing technical support.
• Preparing equipment for dispatch, servicing, repairs and hire.
• Delivering customer training and producing technical documentation.
• Supporting demonstrations, site visits and maintaining accurate service records.

Benefits

• Salary up to 30,000, depending on experience.
• 25 days annual leave plus bank holidays, with the option to buy or sell additional leave.
• Additional holiday entitlement for long service.
• Tailored training and excellent career development.
• Monday-Friday, 8:30am-4:30pm.
• Full-time, permanent office-based role in Bedford.

For more information, contact Olivia Key at Penguin Recruitment.