Senior Delivery Manager

Job summary

We are MHCLG Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We’re looking for an experienced and motivated individual to join the Elections Digital team at MHCLG as a Senior Delivery Manager. It’s an exciting time to join as we have an ambitious programme of work from delivery of the government’s manifesto commitments on elections, to iterating our existing services which include Register to vote, Apply for a postal vote, and Apply for photo ID to vote. You’ll be working in a fast-paced, high profile, agile environment, leading a multidisciplinary team. You’ll be working closely with Product, Technical and Policy leads to ensure project deliverables meet user and business needs. Your work will directly benefit millions of people who use our services each year to participate in elections in the UK.

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog; Shape the future of voting: Join our Elections Digital team – MHCLG Digital. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

Job description

As a Senior Delivery Manager, you'll:

• Lead the delivery of complex digital elections products and services across one or more multidisciplinary teams
• Be accountable for effective delivery outcomes across the full product lifecycle, using agile methods and iterative approaches
• Own planning, prioritisation and reporting, using data to inform decisions and track delivery confidence
• Manage delivery across multiple teams, suppliers and workstreams, managing risks, dependencies, integration and delivery
• Work closely with Product, UCD, Technical, Policy and Operational colleagues to deliver user-centred outcomes
• Lead and develop high-performing teams, creating an inclusive and continuously improving environment
• Identify and remove blockers, and build strong relationships with stakeholders to influence decisions and direction
• Ensure delivery meets legal, accessibility and best practice requirements
• Lead or support governance, assurance and commercial activity, representing digital delivery team when required

Person specification

As a Senior Delivery Manager, you'll have:

• Significant experience delivering complex digital products and services in uncertain and ambiguous environments
• Experience leading delivery across multiple teams, suppliers or a programme area
• Strong practical application of agile methodologies and continuous planning approaches
• Experience managing suppliers and commercial delivery, including integration and acceptance of deliverables
• Proven ability to use data to plan, prioritise and make effective decisions on escalation, challenge and course correction
• Strong experience managing risks, issues and dependencies, including across organisational boundaries
• Excellent stakeholder management skills, including influencing at senior levels
• Experience leading, motivating and coaching high-performing multidisciplinary teams
• Excellent communication skills and the ability to work with business and technology stakeholders to articulate and translate needs

Benefits

Alongside your salary of £58,092, Ministry of Housing, Communities and Local Government contributes £16,829 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection

The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Experience , Strengths , Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and sift question answer must be merged into a single document before uploading.

Stage 1: Sift (CV & Sift Question)

For this stage you will be asked to submit your CV, and a 500-word answer response to the question below. We will be testing experience and technical profiles using your CV. Please make sure your answer is merged into the same document as your CV and they are uploaded together.

Sift Question (Experience & Technical): In no more than 500 words, please describe an example of where you have led multiple complex workstreams at the same time. Include in your example how you managed workload, sequencing and prioritisation for yourself and your team, the challenges you faced and how you addressed them, how you set the work up for success, and the outcomes achieved.

If you are invited to interview, one of the interview questions will relate to this example described in your application.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

Stage 2: Interview

• Behaviours: "Communicating and In