Financial Assessments and Benefits Coordinator

A Financial Assessments and Benefits Coordinator plays a key role in Adult Social Care Finance. This role is within the Assessments and Billing Team, and you will work alongside 8 other staff members and report to a Finance Team Lead.

The team is responsible for billing clients their assessed contribution for care and support services arranged by the Council (residential and non-residential services). The team also completes financial assessment reviews for clients in permanent residential care in accordance with The Care Act 2014. The team operates a dedicated customer helpline for clients and their families, providing expert advice about care charges and account related queries.

The post holder must have excellent numeracy and keyboard skills as working quickly and accurately are essential for the role. Experience with Microsoft Office (Word and Excel) is essential for the role. Due to the sensitive nature of the work, conversations with clients may be challenging, therefore the ability to converse at ease is essential for the post.

Training will be carried out in an office setting followed by a hybrid style of working.

The post is based at County Hall, Morpeth.

Requirements of the role:

• A high standard of Maths and English.
• The ability to work at a fast pace.
• Good organisational and time management skills.

For more information on the role, please contact Liz Devine, Finance Manager on [email removed]

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

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Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial [phone removed] 623930

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.