Housing Performance Assistant

About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Performance Assistant. In this role you have excellent IT skills and are highly organised to deal with multiple tasks on a daily basis. You enjoy working with quantitative and qualitative data to understand the service behind it, making suggestions for service improvements. You proactively quality check data, putting measures in place to routinely ensure high levels of data integrity are achieved.

About The Team You’ll Be Working In

• You work collaboratively with others to avoid duplication of effort, assisting to implement system change as required.

• You are supported by your manager but are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.

• Work in a person-centred way, to understand the impact a procedural change may have on service delivery, identifying unintended consequences (positive and negative) and monitoring the impact of change.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are highly organised with excellent IT skills and high levels of accuracy to process, validate and analyse a wide range of information. • You are a great communicator to engage effectively with a broad range of people and record, collate and produce accurate and concise performance information.

• You are a great communicator to engage effectively with a broad range of people and record, collate and produce accurate and concise performance information.

• You work proactively and flexibly and know when to take instructions or use your own initiative to meet deadlines and solve problems that will face you on a day-to-day basis.

Read more about the work you’ll be doing in the Role Profile.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email: [email removed]

Interviews for this job will be held between week commencing 17 August 2026.