Patient Receptionist

Patient Receptionist - Immediate start.

We are looking for a professional and customer-focused Patient Receptionist to support our client based in Oxford.

This role is pivotal in creating a positive experience for patients and visitors, providing front-of-house support, and ensuring administrative processes are completed accurately and efficiently.

The successful candidate will be a confident communicator with excellent organisational skills, capable of balancing reception duties with a variety of administrative responsibilities in a fast-paced setting.

This is an on-going temporary role which may be extended.

Key Responsibilities

• Manage all reception activities, including greeting visitors and handling incoming calls.
• Support patients with paperwork, appointment queries, transport arrangements, and general assistance in the waiting area.
• Register patient arrivals, maintain accurate records, and ensure all required documentation is completed and filed correctly.
• Coordinate administrative tasks including post, purchasing, stock ordering, and general support.
• Monitor and follow up on unresolved appointments and record feedback, concerns, and compliments using internal systems.
• Carry out daily operational and safety checks, ensuring compliance with all policies and procedures.
• Maintain patient confidentiality and always site security.
• Build positive working relationships with colleagues and external partners, contributing to a collaborative team environment.

What We're Looking For

• Previous experience within reception, customer service, administration, or healthcare environments.
• Outstanding communication and interpersonal skills.
• Strong organisational skills with excellent attention to detail.
• Confident using computer systems and managing multiple tasks simultaneously.
• Professional, approachable, and patient-focused mindset.
• Ability to work independently and as part of a team in a busy environment.

Working hours: Monday-Friday, 37.5 hours per week.

Pay Rate: £13.35p/h, Weekly Paid.

If you are interested in the above role and available immediately, please apply, we want to hear from you!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.