Operations Manager

A market-leading FMCG production business require an Operations Manager to lead site packing operations. Applicants need a proven track-record in production or manufacturing leadership, be capable of thriving in a fast-paced FMCG production business, a strong continuous improvement and LEAN mindset, and a great people-person and leader.

The Operations Manager will be responsible for coordinating fulfilment activities to ensure orders are picked, processed, and dispatched accurately, on time, and in full.

Specific duties of the Operations Manager include:

• Generate, manage, and deliver daily and weekly packing and dispatch plans in line with customer orders and KPIs
• Lead labour planning and forecasting across packing teams
• Track order progress and adjust plans to ensure OTIF
• Lead, coach, and develop packing teams including training, absence, and performance management
• Drive continuous improvement and LEAN initiatives to improve efficiency, accuracy, and reduce waste
• Coordinate with production, planning, and logistics teams to ensure aligned order fulfilment
• Support implementation of new tools, systems, and packing processes

Operations Manager applicants should meet the following criteria:

• Operations, fulfilment, logistics, supply chain, or production experience within a production, FMCG, food, manufacturing, or distribution environment
• Strong understanding of labour planning, order fulfilment, and cost control
• Proven leadership experience managing and developing teams
• Excellent organisational, problem-solving, and decision-making skills
• Strong communication and stakeholder management skills
• Continuous improvement mindset (Lean / 5S experience beneficial)