Head of Logistics & Operations

A market-leadingFMCG/Retail business requires a Head of Logistics & Operations to lead it's multi-channel fulfilment, logistics and warehouse operations. The Head of Logistics & Operations will take full accountability for operational performance across warehousing, customer fulfilment, inventory management, WMS utilisation, carrier relationships, and third-party logistics partners, ensuring outstanding service, efficiency, and safety standards.

Working closely with the wider leadership team, the Head of Logistics & Operations will drive operational excellence, lead a team of approximately 35 employees (6 direct reports) across fulfilment, systems, inventory, warehousing and goods-in to support business growth plans and deliver process and continuous improvement across site operations. The Head of Logistics & Operations should be a supportive and collaborative leader, capable of nurturing and developing talent while increasing employee engagement within the business.

Specific duties of the Head of Logistics & Operations include:

• Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring service, cost, quality, and safety targets are achieved.
• Develop and implement operational strategies aligned with business growth and customer requirements.
• Manage inbound, storage, picking, packing, and outbound activities whilst driving productivity and operational efficiency.
• Monitor and improve key operational KPIs including OTIF, inventory accuracy, productivity, service levels, and cost performance.
• Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels.
• Lead carrier management activities, including supplier performance reviews, contract negotiations, tender processes, and service improvement initiatives.
• Manage relationships with third-party logistics providers (3PLs), ensuring contractual service levels and continuous improvement objectives are achieved.
• Drive Lean, Six Sigma, and continuous improvement initiatives to enhance service, efficiency, and operational resilience.
• Support the businesses transformation agenda, drive change and ensure effective utilisation of WMS

Head of Logistics & Operations applicants should meet the following criteria:

• Proven experience in a senior operational leadership position within distribution, logistics, fulfilment
• Experience leading a site or operation with full accountability for performance, service, cost, and people.
• Strong warehouse, fulfilment, logistics, and third-party logistics (3PL) management experience.
• Proven track record of supplier management, commercial negotiations, and carrier tender processes.
• Experience leading, developing, and motivating large operational teams.
• Excellent stakeholder management, communication, and relationship-building skills.
• Demonstrable success delivering operational improvement, transformation, and change initiatives.
• Experience with WMS, ERP, and carrier management systems would be advantageous